Associate Banker I (Kew Garden Hills) 30 Hours

Work Location: Kew Gardens Hills, New York, United States of America

Hours: 30

Pay Details: $23.25 - $29.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.

About the Role

This role plays a vital part in delivering TD's human, relationship-driven banking experience. As a trusted guide, you will help clients feel informed, supported, and empowered to achieve their financial goals while upholding TD's strong risk and regulatory standards.

Responsibilities

• Serve as the first point of contact and hospitality ambassador for clients, managing traffic flow while delivering a high-touch experience.
• Perform accurate and efficient everyday banking transactions, proactively identifying client needs and referring them to appropriate partners.
• Engage clients professionally, educating them on products, self-serve solutions, and recommending tailored financial solutions.
• Demonstrate knowledge of basic banking products and services to evaluate and recommend client solutions using available tools.
• Handle a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations, escalating non-standard issues internally.
• Orchestrate the overall client experience by managing client flow (in-person and phone), resolving inquiries, and making referrals.
• Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy.
• Create personalized interactions to establish trust and strengthen ongoing client relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and financial well-being.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.
• Maintain compliance with company guidelines and regulations to minimize risk and protect clients.
• Safeguard client relationships by adhering to AML laws, verifying identification, and maintaining data integrity.
• Identify potential discrepancies, material changes, or risk indicators and escalate as required.
• Act in accordance with TD’s code of conduct and ethical standards in every decision.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning with TD’s culture and collaborating with team members.
• Take accountability for outcomes and performance, sharing insights and best practices across the team.
• Embrace diverse perspectives and foster a growth mindset through curiosity and collaboration.

Requirements

• High school diploma or GED.
• 1 year of demonstrated experience working with clients (volunteering, education, or military experience included).
• Teller or cash-handling experience in a client-facing or financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Effective problem-solving skills and the ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.
• Notary License preferred.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods: Continuous (67-100%)
• Applying common sense to standardized problems: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Basic arithmetic (adding, subtracting, multiplying, dividing): Continuous (67-100%)

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., cash and/or equity incentives).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.

TD is committed to supporting colleagues through regular development conversations, training programs, and a competitive benefits plan to help them thrive at work and home.

About TD

TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches/stores. With over 27 million clients in Canada, the United States, and globally, TD strives to make every interaction, product, and experience remarkably human and refreshingly simple. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience and believes all colleagues, regardless of role, are client-facing.