Associate Banker I (Chinatown) 20 Hour - Bilingual Mandarin/ Cantonese Preferred*

About the Role

This role is crucial in delivering TD's human, relationship-driven banking experience. As a trusted guide for clients, you'll provide everyday banking services with accuracy, confidence, and clarity, helping clients achieve their financial goals while upholding TD's risk and regulatory standards.

Responsibilities

• Serve as the first point of contact for clients, managing traffic flow and delivering a high-touch client experience.
• Perform accurate and efficient everyday banking transactions, identifying opportunities to help clients reach their financial goals.
• Refer clients to appropriate partners for specialized financial solutions.
• Educate clients on banking products, services, and digital capabilities to enhance their financial well-being.
• Maintain compliance with company guidelines, regulations, and AML laws to minimize risk and protect clients.
• Contribute to a positive work environment, aligning with TD's model, brand, and culture.

Requirements

• High school diploma or GED.
• 1 year of demonstrated experience working with clients (volunteering, education, or military experience acceptable).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays.
• Strong organization, communication, and problem-solving skills.
• Proficiency in Microsoft Office; Notary License preferred.

Qualifications

• Ability to handle multiple tasks in a fast-paced environment.
• Demonstrated ability to schedule, prioritize work, and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Commitment to continuous learning and strengthening risk/compliance knowledge.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office.
• Ability to work independently and collaboratively within a team.

Pay

$23.25 - $29.50 USD

Physical Requirements

• Frequent sedentary work, performing multiple tasks, and operating standard office equipment.
• Continuous concentration, reading, writing, and comprehending instructions.
• Occasional lifting/carrying (under 25 lbs.), standing, walking, and reaching.