Associate Banker I (Dyker Heights) PT 30 Hours- Bilingual Fujianese/ Mandarin preferred

Work Location: Brooklyn, New York, United States of America

About the role

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. They educate customers on TD's products and services or refer them to a partner for specialized solutions.

Responsibilities

• Execute TD's Brand promise to customers by consistently delivering a Legendary Customer experience.
• Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
• Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs.
• Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partners.
• Train and mentor new Tellers.
• Assist supervisors with daily duties as directed by Store leadership.
• Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act.
• Verify customers' identities by following customer authentication policies & procedures.
• Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adhere to safe deposit box procedures/operations and guidelines.
• Maintain accountability for cash drawers and vaults, including securing cash at all times and maintaining appropriate cash limits.
• Ensure confidential customer information is securely stored throughout the day.
• Follow dual control procedures and all security and audit measures to minimize potential loss.
• Utilize bank tools and processes to detect, address, and prevent fraud.
• Complete all required in-classroom and online training by established due dates.

Requirements

• High school diploma or GED.
• 1 year of teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$23.25 - $29.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on the candidate's skills, experience, job-related knowledge, geographic location, and other business needs.

Schedule

30 hours per week. Ability to work weekends, evenings, and holidays as scheduled.

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

TD provides training and onboarding sessions, regular development conversations, and access to an online learning platform and mentoring programs.