Associate Banker I (30) Plantation Point

Work Location: Myrtle Beach, South Carolina, United States of America

Hours: 30 hours per week

About the role

This role plays a vital role in bringing TD's human, relationship driven banking experience to life. This role is a trusted guide for our clients; delivering everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals while upholding TD's strong risk and regulatory standards.

Responsibilities

• Serve as the first point of contact for clients, guiding traffic flow and delivering a high‑touch client experience.
• Deliver accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that help clients reach their financial goals and referring clients to appropriate partners.
• Engage clients with professionalism, focusing on educating on appropriate products and self‑serve solutions, using insights to turn routine transactions into meaningful moments.
• Demonstrate knowledge of basic banking products and services to evaluate and recommend client solutions.
• Perform a broad range of client transactions and multi‑step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures and escalate non‑standard issues internally.
• Orchestrate the overall client experience by managing client flow (in‑person and phone), serving as the first point of contact for inquiries, issue resolution, and referrals.
• Serve as a hospitality ambassador for the financial center, delivering consistent, relationship‑driven client experiences aligned to TD’s service strategy.
• Create personalized, client‑first interactions that establish trust and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well‑being, while connecting them to specialists as needed.
• Advocate for clients by demonstrating empathy, integrity, and a long‑term perspective in all interactions.
• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client.
• Act as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards.
• Identify potential discrepancies, material changes or risk indicators and escalate appropriately in accordance with policy and procedure.
• Act in accordance with TD's code of conduct and ethical standards in every decision.
• Protect TD's clients, colleagues and the Bank – Do the right thing – own it, raise it, know it.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team.
• Take accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team.
• Embrace different perspectives, backgrounds, and experiences; model curiosity and seek out different perspectives to foster a growth mindset.
• Collaborate with team members in contributing to the success of the team and organization.

Requirements

• High school diploma or GED.
• 1 year demonstrated experience working with clients (can include volunteering, education, military experience).
• Teller or cash‑handling experience in a client‑facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Ability to complete required job‑related training upon hire.