Associate Banker I (30hr) - Franklin Beekman

Work Location: Franklin Park, New Jersey, United States of America
Hours: 30 per week
Pay: $23.25 - $29.75 USD per hour

About the role

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. They educate customers on TD's products and services or refer them to a partner for specialized solutions.

Responsibilities

• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately
• Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations, offering financial & digital solutions, and referring customers to appropriate partners
• Trains and acts as a mentor to new Tellers
• Assists supervisors with daily duties as directed by Store leadership
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
• Verifies customers' identities by following customer authentication policies and procedures
• Balances cash drawers, Automated Teller Machines (ATMs), Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Ensures confidential customer information is securely stored throughout the day
• Understands the importance of and follows dual control
• Follows all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address, and prevent fraud
• Completes all required in-classroom training and online training by established due dates

Requirements

• High school diploma or GED
• 1 year teller or cash handling experience preferred
• Demonstrated customer service skills preferred
• Ability to work weekends, evenings, and holidays as scheduled
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear, and consistent

Physical Requirements

• Domestic Travel: Occasional
• International Travel: Never
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Benefits

TD's Total Rewards package includes:

• Base salary and variable compensation/incentive awards (eligibility for cash and/or equity incentive awards)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development and reward and recognition programs

TD is committed to providing support through regular development conversations, training programs, and a competitive benefits plan to help colleagues thrive both at work and at home.