Associate Applications Engineer

About the role

This role focuses on supporting, maintaining, and improving business-critical applications and supporting infrastructure in both on-premises and cloud environments. The ideal candidate is a motivated technology professional with a passion for problem-solving, continuous learning, and delivering exceptional customer service.

This is a hybrid position (3 days in office, 2 days remote per week) that can be based at any of the following ViaPath offices: Dallas, TX, Mobile, AL, Fruitland, ID, Altoona, PA, or Falls Church, VA.

Responsibilities

• Support and maintain multiple Linux-based applications across physical, virtual, and cloud-hosted environments.
• Monitor application and infrastructure health, proactively identifying opportunities to improve performance, reliability, and availability.
• Perform incident management activities, including problem identification, troubleshooting, root cause analysis, escalation, and resolution.
• Investigate and resolve application errors, system outages, and performance issues while maintaining accurate incident documentation.
• Administer and support technologies including Linux, PostgreSQL, MySQL, Microsoft SQL Server, Elasticsearch, OpenJDK, Kubernetes, and related platforms.
• Triage, prioritize, and resolve support requests related to application functionality, system performance, and service availability.
• Collaborate with engineering, infrastructure, and development teams to escalate and resolve complex technical issues.
• Participate in application deployments, upgrades, maintenance activities, and system enhancements.
• Create, update, and maintain technical documentation, operational procedures, and knowledge base articles to support efficient issue resolution.
• Deliver exceptional customer service while maintaining a high level of professionalism and responsiveness.
• Contribute to continuous improvement initiatives designed to enhance system stability, operational efficiency, and support processes.
• Participate in a 24x7 on-call rotation and provide after-hours or weekend support as required.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline preferred. Equivalent combinations of education, training, and relevant experience will be considered in lieu of a degree.
• Entry-level position; previous experience supporting or operating production environments.
• Working knowledge of Linux operating systems and administration concepts.
• Familiarity with scripting and automation technologies such as SQL, Bash/Shell, Python, Ruby, or Ansible.
• Experience troubleshooting application performance, system availability, and operational issues in Linux environments preferred.
• Understanding of security best practices, including PCI compliance, encryption technologies, and information security standards.
• Strong analytical and problem-solving skills with the ability to identify and resolve technical issues efficiently.
• Excellent verbal and written communication skills, including the ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Demonstrated ability to quickly learn new technologies, applications, and business processes.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, customer-focused environment.
• Strong attention to detail and commitment to delivering high-quality results.

Preferred Skills

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Exposure to containerization and orchestration technologies, including Docker and Kubernetes.
• Familiarity with monitoring and observability tools such as Grafana, Prometheus, Splunk, Datadog, or New Relic.
• Experience working within ITIL-based service management processes.

Benefits

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time.
• Company Holidays.
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change.