Associate, Analytics & Performance Insights

About the role

The Manager, Analytics and Performance Insights leverages data to drive results and improve the associate, leader and customer experience within the Brokerage Client Services team. You will help build trust in our data products as we prepare for timely, personalized diagnostics that will be provided to customer‑facing teams and business partners. The position is located in Salt Lake City, UT.

Responsibilities

• Help build trust in data products
• Prepare timely, personalized diagnostics for customer‑facing teams and business partners
• Drive results and improve associate, leader, and customer experience

Requirements

• Bachelor’s degree required
• 3+ years of experience in Data and/or Analytics (or a degree in the field)
• Experience managing multiple projects simultaneously while collaborating with others
• Prior experience presenting data concepts to peers and managers
• Practical understanding of data management concepts, semantic‑tagging, data governance principles, and practices
• Experience in data quality, data management, analytics, visualization, and data preparation using low/no‑code tools such as Tableau, Alteryx, Qlik, PowerBI, Snowflake, AtScale, Salesforce, Ataccama, Alation, and Colibra
• Strong desire to learn AI, Predictive Analytics, and Machine Learning concepts

Skills

• Thrives in data‑rich environments
• Believes in trust and accountability regarding data management and consumption
• Strong foundational skills in documentation, organization, and accuracy
• Ability to work with agility, curiosity, and creativity on large data sets
• Comfortable testing different approaches and tools to uncover insights
• Confident in elevating anomalies and issues before they impact the business
• Responsive and proactive with partners who rely on quality data
• Continuously scans for the best ways to leverage and work with data
• Values quality and scale in everything built
• Balances pace with perfection, knowing when each approach is appropriate