Associate Analyst, Operations - Performance and Data Recon

About the Role

The Associate Analyst within the Performance and Data Reconciliation (PDR) department on the Client Reporting Specialized Service Team (CRSST) plays a critical role in offering expert resolutions to inquiries or requests pertaining to LPL Client Reporting Applications and software. This role involves becoming a Subject Matter Expert on Client Reporting and taking on additional responsibilities related to 3rd Party Reporting, PDR Level II Processes, and/or Client Reporting Mailbox duties. PDR serves as a dedicated liaison for addressing advanced Client Reporting escalations, with a steadfast commitment to delivering an unmatched service experience, ensuring that all Client Reporting needs are not only met but also surpassed.

Responsibilities

• Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME).
• Respond promptly and accurately to client inquiries, offering effective solutions and resolutions.
• Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases.
• Proactively seek opportunities to enhance the client experience through continuous improvement initiatives.
• Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties.
• Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.
• Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.
• Direct all inquiries through the proper channels to ensure proper processing and escalate inquiries when needed.
• Identify trends and suggest operational improvements to the PDR team.
• Collaborate with internal business partners to assist in resolving escalations.
• Adapt to process changes and updates related to client-facing software functionality.

Requirements

• 1+ year in financial services with client-facing or operations experience (comparable experience may be considered).

Core Competencies

• Verbal and written communication skills.
• Time management and organizational skills.
• Attention to detail with a proactive approach to solving and preventing problems.
• Ability to present complex information in a clear and concise way; strong analytical skills.
• Ability to prioritize responsibilities to ensure deadlines provided by regulators and the firm are followed and identify and manage firm risk.
• Ability to perform under pressure and adapt to changes.

Preferences

• Prior experience in client service or support roles within the financial industry is advantageous.
• Experience using Client Works, Dynamics for case management, and NICE phone system.
• MS Excel, MS Word, and other MS Office suite experience.
• Excellent communication and interpersonal skills to engage with clients and internal stakeholders.
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
• Knowledgeable in a wide range of investments and client reporting applications, including but not limited to mutual funds, fixed income products, options, common stocks, and annuities.
• Bachelor's degree in Finance, Business, or a related field is preferred.
• Securities Industry Essentials (SIE) is a plus.

Pay

Pay Range: $20.85-$34.71/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits

LPL offers a highly competitive Total Rewards package designed to support your success at work, at home, and at play—such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.