Associate Analyst / Field Engineer

About the role

We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.

Responsibilities

• On-site engineering support for client and internal projects
• Desktop support and deployment -- Windows 11, Apple
• Windows Server maintenance and build -- Windows 2022, Active Directory
• Wireless network support and deployment -- Meraki, Cisco, Aruba
• Email account maintenance -- Microsoft Online Services, Google Workspace
• Endpoint Detection and Response -- SentinelOne
• Backup -- Solarwinds MSP Backup, Veeam
• Mobile device support -- Apple, Android
• Documenting SOPs
• Coordinating vendors for support, onsite maintenance, and installations
• Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks
• Project engineering, including server build, network configuration, and network documentation
• Remote and onsite support of desktop, project, and application-related issues
• Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors
• Aid the team in projects that include network installs, wireless implementations, and new builds

Requirements

• EXCELLENT communication and follow-up skills
• BRILLIANT troubleshooting skills
• 4+ years in the Information Technology field.
• Preferably, experience in the hospitality industry.
• Field support and remote support experience required.
• Handles themselves professionally, as this will be a customer-facing role.

Qualifications

• Full and part-time positions available
• Looking to start ASAP