Associate - AI Solutions and Business Enablement

Job Responsibilities

• Coordinate release activities by tracking milestones, dependencies, approvals, communications, and open risks
• Support monthly billing operations by preparing usage reporting, investigating variances, and coordinating stakeholder follow-ups
• Prepare for governance and operating meetings by creating materials, tracking decisions, maintaining action logs, and publishing status updates
• Serve as a point of contact for risk, control, compliance, legal, technology risk, and model risk inquiries by gathering evidence and coordinating responses
• Triage operational intake requests, prioritize work with stakeholders, and identify recurring themes to reduce repeat issues
• Maintain resiliency and operational readiness documentation, including runbooks, testing coordination, and follow-up tracking
• Aid in access troubleshooting, entitlement reviews, and user issue resolution with internal platform partners
• Assist with audit support and requests for information by coordinating fact-finding, documentation, and timely responses
• Monitor and report on usage limits, spend controls, capacity needs, and subscription mapping to inform capacity planning
• Manage accurate application profile records for LLM Suite and related capabilities in internal systems

Required Qualifications, Capabilities, And Skills

• Bachelor's degree
• 2+ years of experience in business management, operations, project management, product operations, technology governance, or risk and controls
• Experience coordinating deliverables across multiple stakeholders, including maintaining action tracking, status reporting, and execution against deadlines
• Strong written and verbal communication skills, including the ability to produce clear, audience-appropriate updates and materials
• Demonstrated analytical skills, including the ability to interpret usage or operational metrics and investigate variances and drivers
• Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced environment
• Demonstrated ability to collaborate and influence across teams without direct authority
• High attention to detail and sound judgment when handling governance, risk, and control-related requests

Preferred Qualifications, Capabilities, And Skills

• Experience supporting a technology platform operating model, including intake, servicing, release coordination, and audit readiness
• Familiarity with large language models, machine learning, or generative AI concepts
• Working knowledge of data analysis and reporting tools (for example: Python, Alteryx, or Tableau)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.