Associate AI Solutions Advisor

About the role

The Associate AI Solutions Advisor is part of Granicus’ AI Solutions team, a dynamic and results-driven group focused on helping drive customer interest, engagement, and early-stage solution alignment for AI-native offerings that improve resident experiences and staff efficiency.

Responsibilities

• Support demand generation efforts through targeted outreach initiatives in partnership with the AI GTM strategy team and demand generation team
• Participate in AI discovery calls with public sector prospects and existing Granicus customers
• Help identify customer pain points and potential AI and process automation opportunities through structured discovery
• Partner with BDRs, AEs, and AI Value Engineers during early-stage discovery and solution development
• Assist with opportunity progression from initial customer conversations through qualification and handoff
• Contribute to pre-sales activities such as workshops, demonstrations, on-site working sessions, and pilot engagements
• Maintain accurate pipeline activity and opportunity updates in Salesforce, including notes, next steps, and stage progression
• Collaborate with RevOps and Marketing to improve lead routing, qualification criteria, and top-of-funnel effectiveness
• Capture customer feedback, use cases, and objections to share with Product, Product Marketing, and Marketing teams
• Work with Account Executives across segments to identify AI opportunities within existing accounts and prospective customers

Requirements

3+ years of experience in a customer-facing role such as pre-sales, solution consulting, customer success, sales support, or business development at a software company

Strong interest in AI, automation, and emerging technologies, with the ability to discuss business value and customer use cases clearly

Excellent communication and interpersonal skills, with confidence speaking to customers and internal stakeholders

Curiousity and strong discovery skills, including asking thoughtful questions and connecting customer challenges to potential solutions

Strong organizational skills and attention to detail, especially in managing CRM data and follow-up actions

Familiarity with Salesforce or similar CRM tools

Public sector or govtech interest or experience is a plus

Qualifications

Not specified

Skills

Not specified

Benefits

On Target Earnings. Comp could change based on experience and location. Pay Range USD $100,000.00 - USD $115,000.00 /Yr.

Company Information

Granicus is a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. Employee Resource Groups to encourage diverse voices, Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employee population. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance, Flexible Time Off – Take the time you need to rest, recharge, and live your life, Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health, Work From Home Reimbursement – Support a productive home office environment, Health & Wellness, Multiple Health Plan Options – Including a 100% employer-paid plan, Employer HSA Contributions – When enrolled in a High-Deductible Health Plan, Fitness Reimbursement Program – Stay active, your way, On-Demand Mental Health Support – Access to Headspace and other wellness tools, Family & Future, Paid Parental Leave – For both birthing and non-birthing parents, Traditional & Roth 401(k) – With a generous company match, Life & AD&D Insurance – 100% employer-paid coverage for peace of mind, Growth & Recognition, Online Learning Platforms – Fuel your professional development, Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Equal Opportunity Employer

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.