Associate AI Builder

About Artera

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve.

We are trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, and strengthen and protect patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more.

Examples of our recognition include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026).

About The Opportunity

Artera is hiring an Associate AI Builder to build the agentic systems that deliver exceptional patient experiences for our customers — scheduling, referral coordination, medication refills, billing, payment estimation and more.

Responsibilities

• Ownership: Own end-to-end delivery and realized outcomes for named customers.
• Strategy: Identify customer pain and create a roadmap for solving their problems.
• Program Management: Align stakeholders, connect necessary data pipelines, and manage fast and painless onboarding onto our solutions.
• Agentic Development: Build novel solutions for named customers; translate their operational reality into technical solutions that you yourself architect and code with our internal agentic systems.
• Continuous Improvement: Instrument, monitor, and improve the reliability of what you ship; create enhancements based on what production actually tells you; participate in on-call where applicable.
• AI-native: your work across all dimensions will be inherently reliant on AI-native tools primarily using the CLI; which means you will own a greater breadth and volume of responsibility than a typical technologist.
• Domain Expertise: Develop and maintain subject-matter expertise in your customer segments (e.g., primary care, community health, orthopedics) and integration surface (e.g., scheduling, referrals, patient messaging, EHR/CCaaS).
• Mentorship: Mentor and onboard newer builders; review their work with a mindset for raising the bar on agentic techniques and customer orientation.
• Leadership: Contribute to squad-level prioritization and planning in partnership with the Head of Segment.

Requirements

• 0 - 2 years of professional software engineering, data science, machine learning, product management, product design, or technical project management experience, or equivalent demonstrated output; open to fresh graduates!
• AI-native fluency with measurable leverage — ability to produce output on par with multiple traditional engineers using AI-native tools (e.g., Claude Code in the terminal) as the primary working environment; ability to learn new technology quickly
• Ability to work directly and productively with customers — onboarding them, owning the relationship, and translating customer conversations into technical decisions.
• Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes and sequences work, communicates status, and lands the work.
• Written and verbal communication sufficient to present complicated concepts to teammates, managers, and customers with the appropriate level of detail.
• Bonus: Prior experience in healthcare technology, digital health, or patient-facing products.
• Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations.
• Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in builds.
• Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call center / CCaaS integrations.
• Experience writing evals and quality benchmarks for LLM-driven systems.

Work Location

The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required.

At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.

As we grow, we want every new teammate to feel part of an in-person community from day one. That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams: Santa Barbara, CA (Our HQ), Seattle, WA, Kansas City, KS/MO.

Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.

Company Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k) and more!

Career Development

• Manager development resources
• Employee development funds

Equal Employment Opportunity (EEO) Statement

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications.

Data Privacy

We value your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

Security Requirements

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI).