Associate AI Builder

Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction—from intake and scheduling to referral management, post-visit care, and more.

About the role

Artera is hiring an Associate AI Builder to build the agentic systems that deliver exceptional patient experiences for our customers—scheduling, referral coordination, medication refills, billing, payment estimation, and more. You'll be a contributing builder inside a customer-facing squad, bringing AI-native fluency in delivering end-to-end solutions. You will own initiatives from customer discovery through production operation, onboard new customers, and ship enhancements that keep pace with technical possibilities for a named subset of provider customers.

At this level, you'll support and own customer outcomes independently with supervision, combining the curiosity of a product manager, the discipline of a project manager, and the agentic fluency of an engineer. You'll develop subject-matter expertise and long-term relationships with senior healthcare executives, mentor newer builders, and advocate for novel agentic techniques that drive customer success.

Responsibilities

• Own end-to-end delivery and realized outcomes for named customers. Represent Artera credibly in customer conversations and raise the bar on customer solutions.
• Identify customer pain points and create a roadmap for solving their problems.
• Align stakeholders, connect necessary data pipelines, and manage fast and painless onboarding onto our solutions.
• Build novel solutions for named customers; translate their operational reality into technical solutions that you architect and code using our internal agentic systems.
• Instrument, monitor, and improve the reliability of what you ship; create enhancements based on production feedback; participate in on-call where applicable.
• Develop and maintain subject-matter expertise in customer segments (e.g., primary care, community health, orthopedics) and integration surfaces (e.g., scheduling, referrals, patient messaging, EHR/CCaaS).
• Mentor and onboard newer builders; review their work to raise the bar on agentic techniques and customer orientation.
• Contribute to squad-level prioritization and planning in partnership with the Head of Segment.

Requirements

• 0 - 2 years of professional software engineering, data science, machine learning, product management, product design, or technical project management experience, or equivalent demonstrated output; open to fresh graduates.
• AI-native fluency with measurable leverage—ability to produce output on par with multiple traditional engineers using AI-native tools (e.g., Claude Code in the terminal) as the primary working environment; ability to learn new technology quickly.
• Ability to work directly and productively with customers—onboarding them, owning the relationship, and translating customer conversations into technical decisions.
• Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes and sequences work, communicates status, and delivers results.
• Written and verbal communication sufficient to present complicated concepts to teammates, managers, and customers with appropriate detail.

Skills

• Prior experience in healthcare technology, digital health, or patient-facing products.
• Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations.
• Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in builds.
• Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call center/CCaaS integrations.
• Experience writing evals and quality benchmarks for LLM-driven systems.

Pay

$100,000 - $150,000 a year. This is an exempt position offering cash compensation depending on experience level, equity, and benefits.

Schedule

This role supports a federal-facing product and is considered essential to secure operations. Candidates must meet eligibility for a government background check and comply with organizational security policies and federal data protection standards. The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required.

New U.S. roles are based in one of three cities: Santa Barbara, CA (HQ), Seattle, WA, or Kansas City, KS/MO. Candidates should reside in or be willing to relocate to one of these areas. Each location follows an in-person schedule tailored to how local teams work best.

Benefits

• Full health benefits (medical, dental, and vision), flexible spending accounts, company-paid life insurance, company-paid short-term and long-term disability, company equity, and voluntary benefits.
• 401(k) retirement plan.
• Manager development resources and employee development funds.
• Generous time off, including company holidays, Winter and Summer breaks, and flexible time off.
• Employee Resource Groups (ERGs) for community and belonging.