Associate Account Manager, Revenue Retention

About the role

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate—and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production—a concept we call “liquid software.” As an Associate Account Manager, Revenue Retention, you will be a key driver of this vision by ensuring our customers' journey with JFrog remains seamless and uninterrupted. By mastering the renewals lifecycle, you enable leading organizations to maintain their continuous delivery pipelines with confidence and speed. Your technical precision in account management ensures the flow of innovation never stops, making you a vital architect of our customer retention and long-term success.

Responsibilities

• Scale the renewals process by architecting accurate quotes and opportunities across a targeted global portfolio.
• Drive operational excellence by collaborating with Finance, Legal, and Deal Desk to ensure 100% contract accuracy and compliance.
• Maximize customer retention by proactively managing the end-to-end renewal lifecycle within your assigned territory, including tracking pending signatures through to close and understanding the downstream consequences of a lapsed renewal (especially on usage-based and cloud products) to create urgency with the customer.
• Optimize Salesforce data integrity to provide real-time visibility into renewal health and territory performance, recognizing that clean, current data is the direct input to the AI-driven renewal risk scoring this team runs on.
• Accelerate business growth by identifying expansion opportunities and providing actionable insights during the renewal cycle using AI-assisted signal review (Gong call analysis, renewal risk scoring) to surface expansion opportunities before they show up in a standard pipeline review.
• Recognize strategic deal signals and streamline the customer experience by orchestrating high-touch communications and owning contract and legal-adjacent processes end-to-end.
• Approach the renewal motion as something actively evolving with AI-assisted tooling, ready to take on higher-complexity, higher-touch accounts as routine tiers become more automated.

Requirements

• A minimum of 4 years of relevant experience in account management, renewals, or sales operations within a SaaS environment.
• Proven track record of managing high-volume portfolios and meeting tight deadlines with exceptional attention to detail.
• Advanced proficiency in Salesforce (SFDC) and the MS Office Suite, particularly Excel, including working deal math independently: discount deltas, co-term pricing across tiers, and monthly-vs-annual savings comparisons.
• Demonstrated problem-solving skills with the ability to navigate complex internal processes and cross-functional dependencies, including contract and legal workflow literacy (JSA, DPA, NDA, compliance routing).
• Strong verbal and written communication skills to effectively engage with both internal stakeholders and external customer liaisons.
• Experience in a fast-paced, high-growth technical environment where adaptability and a “Froggy” spirit are essential, with working depth on the JFrog platform itself (Xray, edge nodes, tiering) enough to handle a technical objection without a one-line script.
• AI fluency for non-technical, customer-facing work: using AI to accelerate research and drafting, then verifying the output before treating it as finished.

Benefits

• Comprehensive medical, dental, vision, retirement, and wellness benefits.
• Equity package of restricted stock units (RSU).
• Eligibility to participate in our Employee Stock Purchase Plan.
• Discretionary bonuses or commission payments (if eligible).

Pay

Base salary range: $90,000 to $115,000, based on skills, qualifications, experience, and location.

Schedule

Hybrid work: 3 days in office / 2 days remote.