Associate Account Manager - Northeast Construction

JOB OVERVIEW

Supports day to day service execution for Construction P&C clients by processing service requests, maintaining documentation and assisting with renewal activities. Supporting primarily internal stakeholders (Account Managers and Producers) with no direct client ownership. The Associate Account Manager is focused on accuracy, responsiveness and developing core capabilities.

KEY RESPONSIBILITIES

• Service Execution & Client Deliverables: Processes high volume service requests accurately and efficiently, supporting timely completion of tasks and routine servicing items in line with established turnaround standards.
• Documentation, Systems & Workflow Discipline: Documents all activity in Agency Management Systems and ImageRight to maintain clean, auditable records; tracks suspense and workflows to drive open items to closure and prevent missed deadlines or incomplete deliverables.
• Renewal Support & Data Gathering: Initiates renewal workflows, prepares renewal checklists, gathers exposure and loss documentation, and organizes materials to support internal review and client ready deliverables.
• Team & Carrier Coordination: Supports internal meetings and presentations and stays current on internal procedures to ensure alignment with evolving standards.

SKILLS & REQUIREMENTS

• Professional Skills: Strong attention to detail, service orientation, time management, and clear written/verbal communication; ability to manage multiple priorities and follow defined processes; proficiency in Microsoft Office; familiarity with Sagitta and ImageRight preferred.
• Experience: One year of insurance agency experience; experience with Construction accounts preferred.
• Educational requirements: College degree; brokers license is required, can be obtained once hired.

COMPENSATION

The national average hourly rate for this role is $33.33 - $38.47 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

APPLY

To apply for this job, please visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.