Associate Account Manager - Festivals and Greenfields

About the role

The Associate Account Manager for the Festivals and Greenfields team is the primary relationship and project manager for a portfolio of clients. Responsibilities include being a primary point of contact for all client-related operational matters, excellent customer service, trouble shooting and resolving issues, and liaising between clients and cross-functional internal teams to ensure the timely and successful delivery of our technology and service solutions.

Responsibilities

• Build positive relationships with key individuals in client accounts to ensure high levels of satisfaction and contract renewals.
• Foster teamwork among company departments to meet account performance goals and exceed client expectations.
• Client management, the primary point of contact and relationship holder with the client including client communications, conflict resolution, and compliance on deliverables.
• Educate clients on AXS products and best practices to ensure their complete understanding.
• Guide client-related activities such as onsales, on-site deployments, and new product launches.
• Support Client Services and Implementation Management on an as-needed basis
• Provide on-site support for on-sales and events
• Provide reports to key management with input on all account activity, including status and call reports
• Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with clients with status updates on solutions and delivery dates.
• Collaborate with the Product Management and Client Services teams to maintain a continuous knowledge of product features and functionality.

Requirements

• BA/BS Degree (4-year) business, communications, marketing or related field.
• 2+ticketing/live entertainment industry and/or client account management in software industry.
• Proficient aptitude for technology and solving challenging problems.
• Familiarity with using ticketing systems and platforms.
• Good communication skills – both written and verbal – along with the ability to create customized communications for specific internal and external audiences.
• Capability to oversee projects and maintain organization.
• Basic understanding of database management and reporting.
• Exposure to the entertainment industry and AXS products is advantageous.
• Ability to stay composed, patient, and detail-oriented in high-pressure situations.
• Interest in live events – including concerts, festivals, and sporting events – with experience and the ability to stay updated on the industry trends that influence them.
• Dedication to customer satisfaction.
• Skill in streamlining processes and communication among multiple clients, while staying aligned with other Account Managers

Qualifications

• Ability to work independently and manage multiple priorities.
• Strong problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with CRM tools and ticketing systems.

Skills

• Excellent communication skills.
• Strong organizational and multitasking skills.
• Ability to work independently and manage multiple priorities.
• Strong problem-solving and decision-making skills.
• Experience with CRM tools and ticketing systems.

Benefits

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

Pay

$57,000 - $62,000

Schedule

N/A