Jobs · Customer Service

Associate Account Manager, Entertainment (Remote, PST)

Aon · Westlake Village, CA · Yesterday
RemoteRemoteCustomer Service$75k–$82k/yrFull-time

About the role

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We help companies and individuals address their risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach.

Responsibilities

  • Supports Account Managers and Account Executives in the execution of day-to-day client service activities
  • Builds knowledge of client needs, policy administration, renewal processes, and service workflows
  • Aids in the preparation and coordination of client materials, working with Shared Services to complete transactional work
  • Maintains client documentation according to internal standards and systems
  • Participates in client and internal meetings to understand account management and client servicing
  • Develops foundational knowledge of building and maintaining relationships with clients and carriers
  • Completes training and development activities aligned with progression into an Account Manager role

Requirements

  • Strong organizational skills and attention to detail
  • Effective written and verbal communication skills
  • Ability to handle multiple tasks and follow through on assignments
  • Willingness and ability to learn insurance products, processes, and systems
  • Collaborative mentality with ability to work across teams
  • Basic analytical and problem-solving capabilities
  • Foundational level of experience in Microsoft Suite
  • Ability to learn how to read and reconcile financial reports

Qualifications

  • Associate’s degree or equivalent required; BA/BS or equivalent experience preferred
  • 0-3 years of relevant client service and/or industry and product line experience

Skills

  • Microsoft Suite

Benefits

We offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees.

Pay

The base salary range for this position is $75,000 – $82,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location.

Schedule

Actual base salary offered will be determined on a case-by-case basis.

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