Associate Account Manager

Overview

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary

Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.

Responsibilities

• Collection of EC accounts to achieve established Corporate/Regional goals
• Extensive phone contact collecting on active delinquent accounts
• Coordinate collection efforts with Franchisee network
• Coincide product return with Account Managers/Senior Account Manager
• Report and consult with management on major issues
• Achieve assigned delinquency/loss goals and metrics
• Answer field and customer questions
• Resolve credit/payment problems
• Aid in promoting Credit Sales programs and promotions

Qualifications

• High school diploma
• 2 years customer service or collections preferred
• Bachelor’s degree is preferred
• Business Understanding And Demonstrated Skills And Knowledge In Credit and collections
• Communications – verbal and written
• Computer applications
• Negotiation Skills

The Following Individual Skills And Characteristics Are Particularly Important

• Analytical
• Standards and Ethics
• Approachable
• Decisive
• Collaborative

Company Benefits

• Company-paid benefits include: Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retail programs including 401(k) Plan with matching employer contributions

Effort

Normal working hours

Working Environment

Normal office environment

Equal Opportunity Employer

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran