Assoc Patient Service Spec PRN

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. VUMC is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the role

Provides service to patients either pre-appointment, during, or post-appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, insurance updates, and patient check-in/out.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point-of-service collections.
• Manages reception area, maintains orderly appearance, and ensures accountability for each patient check-in.
• Proactively communicates appointment updates with patients.

Additional duties may be assigned.

Technical Capabilities

• Customer Service (Novice): Focuses on the needs and requirements of customers, anticipates their needs, and remains sensitive and responsive to customer needs.
• Patient Scheduling (Fundamental Awareness): Coordinates and schedules patient appointments, surgeries, and office visits using hospital or clinic computer systems.
• Patient Documentation (Fundamental Awareness): Receives and records patient information accurately.
• Medical Terminology & Documentation (Fundamental Awareness): Comprehends medical terminology and documentation in office or surgical settings.

Core Accountabilities

• Organizational Impact: Performs clearly defined tasks and methods to achieve standardized solutions with regular guidance.
• Problem Solving/Complexity of Work: Follows established processes to solve routine problems with prescribed solutions.
• Breadth of Knowledge: Possesses basic job knowledge of systems and procedures common to the role.
• Team Interaction: Individually contributes to the team.

Core Capabilities

Delivering Excellent Services

• Serves Others with Compassion: Invests time to understand problems and needs, providing excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand issues and provides accurate information and support.

Ensuring High Quality

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of safety conditions and reports unsafe conditions appropriately.

Managing Resources Effectively

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches.
• Stewards Organizational Resources: Understands how personal actions impact departmental resources.
• Makes Data-Driven Decisions: Uses accurate information and good decision-making to achieve results on time and without error.

Fostering Innovation

• Generates New Ideas: Proposes or accepts ideas that impact day-to-day operations by offering suggestions for enhancement.
• Applies Technology: Quickly absorbs new technology and understands when to utilize appropriate tools and procedures.
• Adapts to Change: Embraces changes by keeping an open mind and incorporating change instructions into work.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of relevant work experience.

Benefits

This role offers a comprehensive benefits package, which may include health, disability, retirement, and/or wellness offerings to enhance well-being and professional growth.