Assoc Patient Service Spec

Key Responsibilities

• Congducts patient check-in and check-out.
• Manages and maintains reception area and welcome tablets.
• Impacts patient’s MHAV engagement.
• Schedules appointments through clinical communication or direct request.
• Effectively communicates to patients.
• Provides excellent customer service and recovers service through de-escalation with guidance.
• Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing.
• Utilizes payor verification websites.
• Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
• Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
• Interprets patient situations involving minors/incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.

Technical Capabilities

• CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
• PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.

Core Accountabilities

• Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
• Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
• Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
• Team Interaction: Individually contributes to the team.

Core Capabilities

• Delivering Excellent Services: Serves Others with Compassion; Solves Complex Problems; Offers Meaningful Advice and Support.
• Ensuring High Quality: Performs Excellent Work; Ensures Continuous Improvement.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively: Demonstrates Accountability; Stewards Organizational Resources; Makes Data Driven Decisions.
• Fostering Innovation: Generates New Ideas; Applies Technology; Adapts to Change.

Position Qualifications

• Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: High School Diploma or GED