Assoc Patient Access Rep-ENT Care-Kokomo

About the role

The Associate Patient Access Representative (APAR) is the first point of contact for visitors, handling customer service, patient registration, and financial clearance. This role involves check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Responsibilities

• Handle customer service inquiries and requests
• Manage patient registration and financial clearance processes
• Verify medical necessity and communicate coverage and eligibility information to patients
• Accurately enter patient demographics, insurance, and financial information
• Gather and verify all appropriate, confidential health and financial information from patients
• Confirm the completeness of the electronic health record (EHR) and make necessary changes

Requirements

• High School Diploma or GED
• 1+ years of experience in healthcare office setting or work history with strong customer service background (preferred)

Qualifications

• Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Skills

• Strong customer service skills
• Effective communication and problem-solving abilities
• Proficiency in healthcare software and systems

Benefits

Community Health Network offers a supportive and collaborative environment where caring people apply. As a Caregiver, you will be part of a team that delivers exceptional care through empathy, communication, and collaboration. We consider ALL an integral part of the exceptional patient experience.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.