Assoc Patient Access Rep-Intrnl Med Care-Carmel Pav

About the role

The Associate Patient Access Representative (APAR) is the initial point of contact for visitors, handling tasks such as customer service, patient registration, and financial clearance. This role involves check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Responsibilities

• Handle customer service inquiries and requests
• Manage patient registration and financial clearance processes
• Schedule appointments and manage patient movements within the hospital and ambulatory settings
• Utilize EPIC work queue to pre-register scheduled patients
• Verify medical necessity and communicate relevant coverage and eligibility information to patients
• Accurately enter patient demographics, insurance, and financial information
• Gather and verify all appropriate, confidential health and financial information from patients
• Ensure the completeness and accuracy of the electronic health record (EHR)

Requirements

• High School Diploma or GED equivalent
• 1+ years of experience in healthcare office setting or related field
• Strong customer service background
• Proficiency in all types of registrations (inpatient, outpatient, and emergency admits)
• Ability to monitor and perform patient hospital and ambulatory movements
• Knowledge of Centers for Medicare & Medicaid Services (CMS) standards
• Experience using EPIC work queue to pre-register scheduled patients
• Ability to accurately identify and enter patient information into the system
• Experience verifying medical necessity and communicating relevant coverage and eligibility information
• Ability to gather and verify all appropriate, confidential health and financial information from patients
• Experience confirming the completeness and accuracy of the electronic health record (EHR)

Qualifications

• High School Diploma or GED equivalent
• 1+ years of experience in healthcare office setting or related field
• Strong customer service background
• Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Ability to monitor and perform patient hospital and ambulatory movements
• Knowledge of Centers for Medicare & Medicaid Services (CMS) standards
• Experience using EPIC work queue to pre-register scheduled patients
• Ability to accurately identify and enter patient information into the system
• Experience verifying medical necessity and communicating relevant coverage and eligibility information
• Ability to gather and verify all appropriate, confidential health and financial information from patients
• Experience confirming the completeness and accuracy of the electronic health record (EHR)

Skills

• Excellent communication skills
• Attention to detail
• Organizational skills
• Computer proficiency (EPIC work queue, etc.)

Benefits

Community Health Network offers a comprehensive benefits package designed to support the well-being of our caregivers and their families. This includes:

• Competitive compensation and benefits package
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee assistance program
• Professional development opportunities
• Flexible work schedule options

Pay

Salary range for this position is $25,000 - $35,000 annually, depending on experience and qualifications.

Schedule

This role typically works a standard 40-hour week, Monday through Friday, with some evening and weekend hours required based on department needs.