Assoc National Accounts Spec

About the role

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association providing health and dental benefits to millions of federal employees and retirees, military retirees, and their families. The Associate National Accounts Specialist supports G.E.H.A Solutions Inc.’s clients and network partners by handling service inquiries, researching provider participation, and assisting with provider referral and nomination processes.

Responsibilities

• Responds to incoming service inquiries regarding network providers and nomination requests.
• Researches, analyzes, and documents service inquiries to support timely and accurate resolution.
• Provides administrative and operational support to National Accounts Specialists and department leadership.
• Supports National Accounts Specialists with follow-up activities, documentation, reporting, and special projects as assigned.
• Maintains a high level of confidentiality, accuracy, and professionalism when handling member, provider, client, and business information.

Requirements

• High school diploma or equivalent required; two years of college coursework may be considered in lieu of related work experience.
• Entry-level experience (0-2 years) in a call center, customer service, healthcare, insurance, dental office, billing, claims, clerical, or administrative support environment preferred.
• Ability to communicate clearly and professionally with customers, providers, clients, and internal stakeholders.
• Strong attention to detail with the ability to review information accurately and follow established procedures.
• Basic problem-solving and critical-thinking skills, including the ability to identify when an issue should be escalated.
• Ability to manage multiple tasks, prioritize work, and meet established timelines in a fast-paced environment.

Skills

• Experience using Microsoft Word, Microsoft Excel, Salesforce, or similar customer relationship management and tracking systems.
• Previous clerical or administrative experience in healthcare, insurance, account management, dental services, or customer service.
• Familiarity with provider networks, dental terminology, service inquiries, or claims-related processes.

Benefits

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Pay

The target hiring range for this position is $54,614 - $69,090 USD. At G.E.H.A, the current maximum salary for this role is $76,986 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

Schedule

This is a remote opportunity. Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. Latency (ping) response time lower than 80 ms. Hotspots, satellite and wireless internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.