Assoc Director, Business Intelligence – US Commercial Sales & Marketing

Key Responsibilities

• Develop the business intelligence technical roadmap and system architecture for US Sales & Marketing operational platforms, leveraging CRM (Veeva), BI (Power BI), data integration pipelines (Databricks), and master data management (Profisee).
• Lead end-to-end software development lifecycle: requirements gathering, UI/UX design, architecture review, development oversight, QA/testing, deployment, and maintenance.
• Design and oversee scalable system integrations, including APIs, data pipelines, and ETL processes across internal systems and third-party data sources (e.g., IQVIA, claims, SP data).
• Collaborate with business stakeholders to gather functional requirements and translate them into technical specifications and prioritized development plans.
• Guide solution design in partnership with system architects and data engineers to ensure performance, scalability, and compliance, especially as we pivot to include more AI functionality in our solutions.
• Manage a team of developers, business analysts, and vendors to ensure timely and high-quality delivery of technology initiatives.
• Ensure ongoing data integrity, availability, and compliance with pharmaceutical regulatory standards (e.g., HIPAA, 21 CFR Part 11).

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (Master’s preferred).
• 8+ years of progressive technical experience in Commercial IT, Sales Operations, or enterprise application development, with at least 3 years in a technical leadership role.
• Demonstrated success in leading cross-functional technical teams and managing vendor/partner relationships, leveraging a collaborative and proactive style to align business objectives with technology solution.
• Proven experience architecting and managing pharmaceutical commercial systems, including: CRM platforms: Veeva CRM (preferred) BI tools: Power BI, Tableau, Qlik ETL and data integration tools (e.g., Informatica, Azure Data Factory, Talend) In-depth knowledge of data warehousing and modeling (e.g., Snowflake, Redshift, SQL Server)
• Strong understanding of pharmaceutical business processes, including: Patient support life cycle including copay and other affordability programs, prior authorization support and patient assistance programs Experience with Payer and Pharmacy contracting including rebate analysis and fraud investigations Experience working with diverse pharmaceutical data sources: Claims data (FIA, Copay, Specialty Pharmacy), and digital/multi-channel engagement data, Copay and affordability programs Knowledge of security frameworks and compliance requirements: HIPAA, 21 CFR Part 11 Hands-on experience with cloud platforms (e.g., AWS, Azure) and DevOps practices is a plus
• Familiarity with Agile, Scrum, or hybrid project management methodologies
• Excellent verbal and written communication skills with both technical and non-technical stakeholders.
• Strong analytical, problem-solving, and decision-making abilities.