Assistive Technology Professional

Location: 1001 American Way, Apex, North Carolina, United States

Position Type: Full-Time/Regular

About the role

Assistive Technology Professional (ATP) at Numotion, North America’s largest provider of mobility products and services. The ATP evaluates, recommends, and provides customized Complex Rehabilitation Technology (CRT) to meet the unique needs of clients, collaborating closely with clients, families, therapists, and physicians to maximize independence and quality of life.

Key responsibilities

• Conduct comprehensive assessments to identify clients' needs, functional limitations, and mobility goals based on therapist assessments and physician orders, including physical abilities, environmental factors, and lifestyle considerations.
• Actively collaborate with an interdisciplinary team—physicians, therapists (PT, OT, SLP), clients, and caregivers—to develop individualized plans of care.
• Recommend appropriate CRT equipment and associated interventions based on identified physical needs and mobility goals.
• Manage and facilitate efficient procurement processes from equipment specification through delivery.
• Apply clinical, technical, and interpersonal skills in needs analysis of complex mobility issues for individuals with various disabilities.
• Deliver and fit equipment, ensuring functional goals established at evaluation are met.
• Provide thorough training and education to clients, families, and caregivers on safe and effective use, operation, maintenance, and troubleshooting of recommended equipment.
• Complete and maintain accurate, detailed documentation of client interactions in a timely manner.
• Attain and exceed annual sales goals and objectives as established at the beginning of each fiscal year.
• Consistently review and report on sales calls, outcomes, and opportunities.
• Maintain all certifications and licenses, obtaining required continuing education annually to avoid lapses.
• Maintain eligibility status with various vendor systems to ensure continuous access to facilities.
• Stay current on funding requirements, product lines, manufacturers, and technological advances within the rehab technology industry.
• Develop and maintain new and existing relationships with referral sources.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and alignment with Numotion’s mission.
• Adhere to employee and customer confidentiality and comply with Numotion policies and federal regulations.
• Provide excellent customer service to all internal and external customers, offering solutions for concerns and prioritizing service quality.

Required qualifications, skills, and experience

• Bachelor’s degree in a related field or an equivalent combination of education and relevant experience.
• Valid Assistive Technology Professional (ATP) certification.
• Critical thinking, interpersonal, and problem‑solving skills to generate individualized CRT recommendations.
• Working knowledge of compliant billing processes for rehab/assistive technology equipment (e.g., Medicare, Medicaid).
• Valid driver’s license.

Preferred competencies and qualifications

• Minimum one (1) year experience working with complex rehabilitation technology.
• Ability to prioritize multiple tasks, responsibilities, and projects independently and effectively.
• Previous experience selling durable medical equipment (DME).
• Extensive knowledge of clinical conditions impacting mobility, such as spinal cord injury, cerebral palsy, multiple sclerosis, and stroke.
• Comprehensive understanding of rehabilitation equipment, including power wheelchairs, manual wheelchairs, seating systems, adaptive controls, and other assistive devices.
• Ability to perform thorough and competent seating, mobility, assistive technology, and rehab equipment evaluations.

Physical work requirements

• Ability to meet essential functions of the position with reasonable accommodations as necessary.
• Frequent use of hands, wrists, and fingers with computer equipment.
• Prolonged periods working at a desk and/or on a computer.
• Occasional movement and reaching with arms and hands.
• Ability to lift/move up to 50 lb and push/pull up to 100 lb as needed.
• Effective communication skills.
• Ability to work overtime as needed.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance.
• Short‑term and long‑term disability coverage.
• 401(k) retirement plan.
• Life insurance.
• Equal‑opportunity employment in a diverse, inclusive workplace.
• Drug‑free workplace (candidates must pass a drug test prior to employment).