ASSISTANTSHIP, Ticket Operations & Analytics

About the Role

Provide support to the Ticket Sales & Services Department by assisting with CRM and Data Analytics, as well as ticket sales, service, operational, and marketing requirements. The Ticket Operations Assistantship will learn to be proficient in all ticket operational tasks. This is a temporary full-time, non-exempt, on-site position with a salary of $15/hour for a duration of 6.5 months.

Responsibilities

• Process ticket orders via Archtics and maintain high-level records
• Fulfill ticket orders and maintain distribution channel of all ticketed products
• Assist with printing of ticketed products via Archtics, including technical support for printers
• Serve as liaison with the marketing department
• Edit sales materials via Illustrator/Photoshop
• Assist with daily operations of the Ticket Sales and Services Department
• Process in-house orders and payments, working closely with other departments to ensure prompt and accurate processing
• Package and mail ticket orders, providing follow-up information for recipients
• Work on-site at Orange Bowl events
• Handle money and ensure correct procedures are being followed, if required
• Perform other duties as assigned

Qualifications

• Bachelor's degree
• CRM, Ticket Sales, service, and/or box office related experience preferred
• Ability to maintain confidentiality of all customer account information
• Excellent communication and interpersonal skills
• Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays
• Valid driver’s license and good driving record
• Professional attitude and appearance with strong teamwork skills

NOTE: The OBC conducts background screening and drug testing as part of its pre-employment hiring process.