Assistant Workplace Operations Manager - Amazon
People Leadership
Provide management, day-to-day direction, and leadership to the Move Ambassador team.
Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve established goals.
Responsible for staff performance, ensuring that all procedures, processes, and policies are understood and followed.
Provides corrective employee conversations related to employee performance as necessary, including subsequent follow-up.
Contributes to a positive work environment that encourages retention of talent.
Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.
Operational Excellence
Ensure program service level agreements and operation standards are met or exceeded, including staffing levels, email response times, and overall customer satisfaction.
Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures.
Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure the adoption of new rollouts.
Drive a complex program across multiple stakeholders, maintaining and cultivating client relationships.
Identify potential challenges and opportunities within the programs. Communicate and collaborate with key stakeholders to implement timely solutions.
Deliver engaging presentations and effectively communicate information, data, or reports to diverse audiences.
Design reports, support dashboards, and analyze data to track activity.
Customer Experience
Act as liaison between Northwest Center, Amazon, and other vendors, ensuring continuity and ongoing improvement/development of relationships with various Amazon Teams, providing an enhanced Amazon brand experience.
Provide elevated customer support for Amazon employees and vendor partners.
Partner with the Lead to handle escalated situations during the move process.