Assistant Warehouse Manager

About the role

We are operating our first U.S. warehouse and service center in the Los Angeles area which powers our logistics, distribution, and after-sales network across North America. This position reports directly to the Warehouse Manager and includes working some evenings and weekends. You will play a mission-critical role in managing this facility: overseeing logistics and inventory to ensure every dealer and customer enjoys a premium experience. This role requires operational excellence and attention to detail, and is a hands-on leadership opportunity for someone who thrives on supporting teams and processes. The role offers a clear advancement path as XDS expands across North America.

Responsibilities

• Warehouse Operations and Logistics
  • Assist with daily operations at our 10,000 sq. ft. warehouse in Downey
  • Oversee inventory, inbound/outbound logistics, and shipping efficiency
  • Reinforce SOPs for receiving, storage, order fulfillment, and returns
  • Help manage relationships with carriers, 3PL vendors, and customs partners
• Team Management and Safety
  • Maintain workplace safety, compliance, and high service standards
  • Support the expansion of future regional hubs (East / West Coast)

Requirements

• 3+ years of experience in warehouse or logistics management
• Proven track record managing facility operations
• Strong understanding of supply chain, shipping, and returns processes
• Excellent communication and leadership skills
• Hands-on, problem-solving mindset with startup adaptability

Qualifications

• Experience in consumer goods, bicycle, or automotive industries
• Familiarity with ERP / WMS systems and 3PL coordination
• Exposure to after-sales or customer support operations

Success Metrics

• Year 1 ≥95% on-time delivery and order accuracy
• Warranty and return processing completed within SLA
• High satisfaction ratings from dealers and service partners

Benefits

• Competitive base salary plus annual performance bonus based on operational KPIs
• Demo bike fleet and comprehensive travel allowances
• Generous time off policy
• Comprehensive medical, dental, and vision coverage