Assistant VP, Windows Server Engineer

What will you be doing?

Participate in the day-to-day operations of the technology function, working across a range of technology capabilities for our customers and colleagues.

• Reactivate and proactively resolve Incidents, perform Changes, and upgrade existing Windows Server Infrastructure.
• Support Windows Clusters, antivirus, backups, deployment tools, and monitoring tools, as well as capacity management.
• Provide end-to-end support in all major Incidents with business impact by collaborating with other support teams to recover services.
• Participation in the design and innovation of products using the latest technologies.
• Provide continuous Service Improvements and Automation development.
• Implement business-driven changes and requests.
• Vulnerability Management - Monthly Windows Patching on 50K+ servers to ensure compliance.
• Service Resilience - Performing DCR activities to ensure services are functioning as expected at remote locations.
• Backup & Recovery - Regularly backing up OS and application data without interruptions.
• Complete problem resolution including: problem management, root cause analysis, and implementation of remedies.
• Windows Security - Working with CSO (Risk) management team members to understand risks, impacts, and basic troubleshooting in user access issues.
• Provide advice and consultation to minimize the occurrence and impact of service incidents through process improvement.
• Ensure Compliance with all risk and audit requirements.
• May telecommute pursuant to company policies.

Purpose of the role

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, while minimizing disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Development of the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software, and utilization of monitoring tools/metrics to identify, prevent, and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing.
• Analysis of system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues, and provide a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management.
• Identification and remediation or raising, through appropriate processes, of potential service impacting risks and issues.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerts to ensure issues are known when they occur.

Assistant Vice President Expectations

• To advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• To lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives, and determine reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: Listen and be authentic (L), Energise and inspire (E), Align across the enterprise (A), and Develop others (D).
• For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• To consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• To identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• To take ownership for managing risk and strengthening controls in relation to the work done.
• To perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function.
• To collaborate with other areas of work, for business-aligned support areas to keep up to date with business activity and the business strategy.
• To engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• To communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• To influence or convince stakeholders to achieve outcomes.

Benefits

• Competitive and generous employee benefits, including medical, dental, and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
• This position is eligible for an incentive award.

Pay

Minimum Salary: $150,550.00 per year
Maximum Salary: $160,000.00 per year

Schedule

Not specified