Assistant Vice President, Specialty Deposit Portfolio Manager

About the role

The Specialty Deposit Portfolio Manager will deliver exceptional service to law firms, legal professionals, and fiduciary clients within the Juris Banking Division. This position manages a portfolio of specialty deposit accounts such as Escrow, QSF Administration, and DACA.

Responsibilities

• Serve as the point of contact for new and existing specialty deposits within Juris Banking business line to deliver accurate and timely responses to requests, transactions, account opening/closings, and other client requests while maintaining service level agreement (SLAs), managing risk, and adhering to all regulatory compliance standards.
• Document client interactions through the Bank’s CRM platform, and work with sales, relationship management, client service/operations employees, and legal department to onboard, service and manage these specialty deposits.
• Manage Escrow deposit portfolio for Juris Banking Escrow accounts.
• Provide initial review of client provided escrow agreements, or change requests to WAB approved template agreements, for feasibility of request, risk, outlined responsibilities/expectations of WAB. Determine if internal counsel review is necessary.
• Work with Relationship Manager, Juris Banking Director of Deposit Operations, Specialty Deposit Operations, TM Sales, and WAB legal team to execute appropriate agreements and establish accounts, May include assistance with collecting necessary onboarding documentation.
• Manage relationships with outside vendors as needed to service escrow accounts.
• Maintain CRM database including calls and results on relationships. Provide reports to RMs as required.
• Primary Contact for escrow parties, providing excellence in communication, response time, client servicing.
• Manage deposits, distributions and tracking as required by escrow agreement.
• Maintain accuracy and completion of transactions and retention of documents for internal audit reviews. Ensure fees are properly disclosed and assessed via placement into the appropriate product, assignment of price plan, as applicable.
• Ensure funds are properly insured via use of IntraFi, government backed funds, as needed for enhanced insurance.
• Avoid unnecessary certifications of all bank controlled escrow accounts.
• Understand business implications of decisions; display orientation to profitability, demonstrate knowledge of market and competition; align work with strategic goals.
• Communicate areas in which efficiencies can be gained via process improvement, automation etc., as identified.
• Exhibit objectivity and openness to others’ views; give and welcome feedback; contribute to building a positive team spirit.

Requirements

• Requires a High School diploma or equivalent and 3+ years of experience in banking, deposits, account servicing or other directly related experience. 5 years or more experience is preferred.
• College degree preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Working knowledge of various word processing and spreadsheet software.
• Excellent customer service and strong communication skills, especially speaking and listening skills.

Qualifications

• Ability to work with relationship managers, legal department, senior managing director and clients as needed.

Skills

• Customer Service
• Communication
• Regulatory Compliance
• Banking Operations

Benefits

• Competitive salary range for new hires is generally $107,000.00 - $130,000.00 for San Diego, CA.
• Annual bonus/incentives earned and restricted stock.
• Medical and dental insurance.
• Time off.
• 401k matching program.
• Tuition assistance program.
• Employee volunteer program.
• Wellness program.

Pay

Compensation: Salary range for new hires is generally $107,000.00 - $130,000.00 for San Diego, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Schedule

N/A