Assistant Vice President/ Relationship Manager

About the role

The Assistant Vice President/Relationship Manager is the primary contact between Computershare Issuer Services and its corporate clients. Based in Canton, MA, you'll work a minimum of three days a week with flexibility to work from home.

Responsibilities

• Ensure clients receive the services they have purchased and meet their expectations.
• Coordinate all major client activities and services, engaging with the client, Computershare operational units, and the entire organization as needed.
• Introduce clients to additional Computershare products and services.
• Build strong, professional relationships with assigned clients.
• Support client requests, special projects, issue resolution, and transaction management.
• Respond promptly to client inquiries and maintain high service standards.
• Maintain knowledge of company products, services, and systems; communicate updates to clients.
• Resolve client issues and coordinate with internal teams for timely closure.
• Identify cross-sell and upsell opportunities in partnership with Sales and Product teams.
• Maintain accurate client data and records in internal systems.
• Lead client business reviews and support strategic planning for key accounts.
• Manage invoicing, funding, and financial accuracy to minimize risk exposure.
• Facilitate communication between clients and internal teams to drive service improvements.
• Participate in training sessions and ongoing professional development.

Requirements

• Broad understanding of technical, industry, product, and corporate services developed through training and experience.
• Prior client-facing experience preferred.
• Good understanding of team dynamics and how collective efforts drive business outcomes.
• Strong knowledge of products and services to support client growth and relationship development.
• Ability to manage and strengthen client relationships without direct people management.
• Contributes to client initiatives and continuous improvement projects.
• Strong attention to detail and analytical skills.
• Resolves issues by applying business, technical, and product knowledge within established policies and procedures.
• Directly influences day-to-day client relationships and service quality.
• Manages a client portfolio (up to approximately $2M revenue), ensuring satisfaction, retention, and growth.
• Excellent communication skills to handle a range of client queries from basic to complex.
• Demonstrates professionalism, tact, and diplomacy, and collaborates effectively across teams.
• Bachelor’s degree with 2+ years of relevant experience or an equivalent combination.
• PREFERRED: experience in account or project management.

Qualifications

• Bachelor’s degree with 2+ years of relevant experience or an equivalent combination.
• PREFERRED: experience in account or project management.

Skills

• Broad understanding of technical, industry, product, and corporate services.
• Client-facing experience.
• Team dynamics and collective effort.
• Product and service knowledge.
• Client relationship management.
• Attention to detail and analytical skills.
• Issue resolution.
• Communication skills.
• Professionalism, tact, and diplomacy.
• Leadership and initiative.

Benefits

• Paid parental leave.
• Flexible working.
• A caring and inclusive culture.
• Health and wellbeing rewards.
• Tax-advantaged flexible spending plans.
• Income protection.
• Short and long-term disability benefits.
• Life insurance.
• Supplemental life insurance.

Schedule

Minimum of three days a week in the Canton, MA office with flexibility to work from home.

Pay

The typical base pay range for this role is USD $85,000 - $95,000. This salary is specific to the Canton, MA (United States) and a direct currency conversion will not be representative of salaries in our other global locations. For salaries in other countries please reach out to the talent acquisition partner recruiting for this role.

About Us

We are a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all.