Assistant Vice President, Consumer

About the Role

The American Arbitration Association (AAA) seeks an experienced and strategic Assistant Vice President to supervise case management operations across its Consumer Division. This role is responsible for directing day-to-day case administration, ensuring quality service delivery aligned with AAA’s mission and standards, and advancing long-term operational goals in collaboration with division executives.

Responsibilities

• Leading personnel
• Oversight of budgets
• Ensuring compliance with procedures
• Serving as an advocate for dispute resolution in the business and legal communities
• Mentoring arbitrators
• Promoting continuous improvement
• Driving excellence in customer and panel relations

Requirements

• Bachelor’s degree in Business Administration, Legal Studies, or a related field
• Minimum 5–7 years of relevant experience in the legal industry or court system
• At least 3 years of experience in a leadership or supervisory role

Qualifications

• Proven ability to apply independent judgment to complex issues
• Skilled in reading and interpreting legal and procedural documentation
• Strong verbal and written communication, interpersonal, and customer service skills
• Proficiency in Microsoft Office (especially Word and Excel)
• Familiarity with case management systems
• Ability to lead, coach, and develop teams and maintain focus in dynamic environments
• Demonstrated adaptability with emerging technologies, including AI-related tools

Skills

• Proven ability to apply independent judgment to complex issues
• Skilled in reading and interpreting legal and procedural documentation
• Strong verbal and written communication, interpersonal, and customer service skills
• Proficiency in Microsoft Office (especially Word and Excel)
• Familiarity with case management systems
• Ability to lead, coach, and develop teams and maintain focus in dynamic environments
• Demonstrated adaptability with emerging technologies, including AI-related tools

Benefits

• Compensation ranges by location are as follows:
• Charlotte, NC; Miami, FL; San Antonio, TX: $135,000 to $145,000
• Atlanta, GA; Buffalo, NY; Dallas, TX; Detroit, MI; Fresno, CA: $140,000 to $150,000
• Houston, TX; Johnston, RI; Minneapolis, MN: $145,000 to $155,000
• Chicago, IL; Denver, CO; Philadelphia, PA; San Diego, CA; Voorhees, NJ: $155,000 to $165,000
• Boston, MA; Los Angeles, CA: $160,000 to $170,000
• New York City, NY; San Francisco, CA: $170,000 to $180,000
• This position is also eligible for an annual performance-based incentive.
• Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Pay

Compensation will be determined based on geographic location. Compensation ranges by location are as follows:

• Charlotte, NC; Miami, FL; San Antonio, TX: $135,000 to $145,000
• Atlanta, GA; Buffalo, NY; Dallas, TX; Detroit, MI; Fresno, CA: $140,000 to $150,000
• Houston, TX; Johnston, RI; Minneapolis, MN: $145,000 to $155,000
• Chicago, IL; Denver, CO; Philadelphia, PA; San Diego, CA; Voorhees, NJ: $155,000 to $165,000
• Boston, MA; Los Angeles, CA: $160,000 to $170,000
• New York City, NY; San Francisco, CA: $170,000 to $180,000

Schedule

This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location.

Benefits

• Medical, dental, orthodontia, and vision coverage
• A student loan repayment program
• A 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off