Assistant Vice President, Community Services

Duties and Responsibilities

• Identifies, manages, coordinates, and improves services to meet the needs of the individuals supported within their residential, educational/vocational and community environments.
• Communicates important information to stakeholders (including but not limited to: persons receiving services, parents/families; healthcare and other service providers as well as to agency, residential and educational/vocational staff etc.).
• Works with managers/coordinators on assigning sufficiently qualified/trained staff necessary to ensure the safety, required supervision level, oversight and protection of people supported.
• Collaborates with Human Resources on recruitment activities, assists with job fairs, site visits, and interviews.
• Supervises, evaluates, and provides oversight and guidance to assigned clinical/management staff.
• Facilitates and participates in meetings including but not limited to: supervisory sessions, Coordinator, Manager, and IDT meetings, as well as regular meetings among school and residential personnel including families when appropriate.
• Oversees and supports managers in the referral, admission, transfer, and discharge processes for all assigned services to maintain full capacity, ensure appropriate placements and completion of all required notifications and documentation.
• Makes regular reviews of CS programs, makes announced and unannounced visits, provides feedback and/or training as appropriate.
• Ensures proper management and handling of all individual funds, including bank accounts, personal needs allowance and burial accounts in accordance with governing regulations and agency policy.
• Reviews systems for service delivery, documentation, billing, and staff training to ensure consistency, proper implementation and compliance with applicable federal, state and/or city regulations, mandates and agency protocols.
• Participates in and reviews fire drill reports and emergency preparedness plans to ensure the health and safety of persons supported and staff as well as compliance with regulations and agency policies and procedures.
• Conducts regular site visits ensuring that the facilities are clean, well maintained, and free of hazardous conditions and that maintenance issues are identified, reported, and addressed in a timely manner.
• Reviews and monitors various tracking systems related to persons supported (e.g., LOC/LCED, DDP2s, Medicaid certification, etc.) and staff (e.g., certifications, training, vehicle usage, performance evaluations, etc.) to ensure compliance with applicable regulations and agency policies.
• Reviews new regulations and standards and collaborates with administrators and managers to implement revisions and/or develop new policies, procedures, protocols, forms, and/or training needed to ensure compliance.
• Participates in Audits, proposes solutions for areas of concern, and collaborates with administrators and management to develop POCAs as needed.
• Follows up on recommendations and/or corrective actions and where appropriate implements changes across the CS division.
• Participates in the incident reporting process ensuring incidents are reported, documented, investigated, and reviewed in accordance with regulations and agency policy.
• Ensures protective and preventive measures are implemented in a timely manner.
• Participates as a contributing member in agency committees (e.g., Incident Review, Human Rights, Risk Management and Safety), survey teams, and in the agency’s quality improvement process, including participation on other appropriate internal and external committees.

Qualifications

• Education: Master’s Degree in a Human Service field with extensive clinical and managerial experience working with people (children, adolescents, adults) with intellectual and/or developmental disabilities (IDD) including those on the Autism Spectrum is required. Experience: A minimum of 10 years providing clinical services and/or working with people with IDD in residential, day, educational and/or vocational placements, 5 years of which must be in an administrative or supervisory capacity.
• Knowledge of ABA, BCBA certification or other evidenced based interventions preferred. Demonstrates a working knowledge and understanding of OPWDD, federal, state and city regulations governing services for persons with IDD.
• A valid Driver’s License is preferred. The ability to travel to various locations throughout the NYC region is required.
• Skills: Excellent management, communication, and organizational skills with the ability to handle multiple projects concurrently. Demonstrates professionalism, represents the agency in a positive manner and develops strong working relationships with both internal and external stakeholders. Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards and promote continuous quality improvement. Excellent critical thinking, data analysis and problem-solving skills to identify and implement strategies to improve services. Ability and willingness to obtain various certification(s) and/or to learn a variety of strategies to support persons receiving CS services (e.g. First Aid, CPR, SCIP-R, and Personal Outcome Measures (POMS), TEACCH, ABA, etc.). Proficient in the use of computerized systems such as Microsoft Office applications, PrecisionCare, virtual platforms (e.g. Teams or Zoom etc.), to track compliance and develop reports as requested. Ability to work a flexible schedule and provide coverage, as necessary.