Assistant Vice President, Change Management

Position Responsibilities

• Shaping and driving change strategies aligned with enterprise goals
• Leading delivery of change initiatives; tracking performance and mitigating risks
• Coaching team members while fostering collaboration and growth
• Applying data-driven insights to assess impact and guide decisions
• Collaborating with internal stakeholders to conduct needs assessments and customize training plans based on employee and project requirements
• Building and implementing solutions using dynamic digital adoption tools
• Creating comprehensive process maps with a focus on user impact using Visio, SharePoint Online, PowerPoint and videos
• Developing content and designing training materials including e-learning videos, training guides and quick reference cards
• Researching and testing new technologies and processes to develop relevant learning materials
• Troubleshooting technical issues and coordinating with vendor support
• Maintaining and updating learning materials throughout project lifecycles and beyond

Candidate Requirements

• Bachelor’s degree required
• 5+ years of direct relevant experience is required
• Experience working with digital adoption tools (e.g., WalkMe, Pendo, Userlane, Appcues); strong knowledge of WalkMe is preferred
• Familiarity with implementing a range of training assets in the financial services industry is a plus
• Experience with design, user experience and Learning Management Systems is a plus
• Background in technology services and support is a plus
• Delivery oriented with high quality customer service standards
• Excellent written and verbal communication skills
• Excellent collaboration skills
• Navigates shifting priorities with resilience and focus
• Motivated by a fast paced, complex environment and comfortable learning new technologies quickly
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

• Leadership: Focuses on the right goals and priorities, develops self and others, influences and engages with others to contribute to a supportive and inclusive culture.
• Achieving Results: Develops careful plans and delivers consistently and effectively, holds self and others accountable for delivering high quality results, removes barriers to ensure others can contribute and grow.
• Personal Effectiveness: Builds strong relationships, treats others with respect, communicates effectively, drives expectations and is adaptable to changing circumstances.
• Thinking Critically: Understands the business, relies on analytical reasoning, seeks diverse perspectives to solve problems, anticipates issues and addresses them in advance.

Change Strategy

• Leverages Change Management expertise to develop strategies that support business needs
• Applies understanding of value drivers and critical success factors that will positively impact the Firm

Change Industry Knowledge

• Leverages Change Management industry knowledge and best practices to facilitate the people side of change

Change Application Excellence

• Ensures project success by continually assessing and improving the Firm’s change processes based on Firm culture and needs

Project / Program Management

• Manages Change Management projects and / or programs through planning, identifying resources, monitoring and communicating project activities and assessing impacts of project decisions

Sponsorship Management

• Takes a consultative approach with internal sponsors including building trust and coaching

Communication Excellence

• Drives awareness, increases knowledge and desire and mitigates resistance by identifying and implementing key messages

Training Excellence

• Drives knowledge and ability for “the change” by identifying learning needs, developing and executing effective training plans

Change Measurement

• Collects, analyzes and interprets data to measure adoption, identify trends and develop reinforcement plans

Compensation & Benefits

For New York Only: It is expected that the base salary range for this position will be $95,000 to $150,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered.