Assistant Valet Account Manager - Montgomery, AL

About the Role

The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates.

The primary objective is to support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards.

Responsibilities

• Guest Service Leadership: Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed guest service standards. Monitor daily interactions to uphold a premium customer experience.
• Operational Oversight: Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures. Reduce guest claims and associate injuries through continuous monitoring and training on safety protocols.
• Human Resources Support: Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates. Ensure all team members are properly certified and follow company policies.
• Service Standards, Appearance, and Discipline: Ensure all associates uphold PMC’s service standards, maintain a professional appearance, and deliver a high-quality guest experience. Support accountability through progressive discipline.
• Client and Communication Management: Maintain clear communication with associates and client contacts. Anticipate client needs, address operational concerns, and resolve customer service issues proactively.
• Payroll and Reporting Oversight: Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts. Follow up on discrepancies and submit accurate reports by deadlines.
• Revenue Management Support: Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including setup and maintenance of proper reporting processes.
• Team Development and Workplace Culture: Identify and develop high-potential associates through ongoing skills training and leadership development. Foster a positive, team-oriented culture.
• 24/7 Operational Support: Serve as a key contact for urgent operational issues, remaining available for on-call problem-solving to ensure uninterrupted service.
• Company Initiatives: Oversee the execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals.
• Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Provide regular feedback and support professional growth.
• Additional Responsibilities: Perform other tasks as needed to support operational and financial objectives. Attend required staff meetings and complete assigned training modules.

Requirements

• High school diploma or GED; 1+ years of supervisory and customer service/hospitality experience preferred.
• Valid driver’s license, reliable transportation, and acceptable motor vehicle record (no more than three moving violations in three years).
• Must pass and maintain a clean background check.
• Ability to work flexible hours, including occasional travel for financial reviews, audits, or corporate meetings.

Skills

• Hospitality and Customer Service: Deliver exceptional guest service with a professional and courteous demeanor. Foster a welcoming environment through clear communication.
• Analytical and Problem-Solving Abilities: Analyze complex revenue and payroll data, identify discrepancies, and develop effective solutions to improve performance.
• Leadership and Team Development: Provide ongoing coaching and development to build a high-performing team.
• Communication: Maintain clear and consistent communication with associates, clients, and management.

Work Environment

The role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients. Associates may use computers, phones, and perform duties in corporate or on-site environments.

Physical Demands

• Extended periods of sitting, standing, and walking.
• Ability to lift moderate weights when necessary.
• Specific vision abilities (close, distance, peripheral, depth perception, and focus adjustments) for on-site awareness and safety.

Benefits

• Medical, vision, and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental insurance (life insurance and critical illness).
• Bonus opportunities.
• Internal leadership development program.
• Continuous nationwide growth opportunities.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University (up to $5,250 per year).
• Nationwide discounts through Perks at Work.
• Military-friendly employer.

Pay

Salary (rates vary by market and experience). This position is classified as exempt under the Fair Labor Standards Act (FLSA) and is not eligible for overtime pay.

Schedule

Full-time. Flexible hours may be required, particularly during financial close periods or for occasional travel.