ASSISTANT TO THE DIRECTOR AND FOOD PANTRY MANAGER

Duties And Responsibilities

• Greets clients, volunteers and visitors.
• Multitasks office tasks such as answering phones, providing information to callers and walk-ins in both languages.
• Fosters a positive and collaborative work environment.
• Supports colleagues, volunteers, board members, the director, the Division and the center’s mission.
• Interviews and ascertain needs of clients. Guides them with compassion, advocacy and information.
• Aids in connecting clients with resources and services within the county and The Salvation Army.
• Obtains photo ID from clients and permission to verify, release and share information.
• Takes information from clients that come to pick up food baskets and provides food baskets.
• Keeps updated, accurate and clear records and enters all information in WellSky.
• Collaborates and communicates closely and timely with Food Bank of the Rockies personnel.
• Trains and supervises community service individuals and volunteers. Keeps records of volunteer hours.
• Keeps track of pantry supplies and reports to the director when stock is low.
• Ensures there is always an adequate supply and variety of nutritious food items and commodities boxes.
• Organizes and keeps high standards of cleanliness of the food pantry, kitchen, refrigerators, freezers, and safety handling.
• Creates detailed and orderly inventory reports of food orders, donations, food rescue, and supplies.
• Aids in holiday programs when needed.
• Publishes on social media and coordinates with local newspaper and radio.
• Maintains clear and accurate communication with other agencies and close collaboration with partners.

Qualifications

• Associate degree or at least two years in a related field or professional experience in a related human services field.
• Bilingual and biliteral English-Spanish. Excellent oral communication and writing skill in Spanish and English.
• Culturally appropriate customer service.
• Ability to support and work effectively with colleagues, agencies and clients of all backgrounds.
• Must be able to maintain confidentiality and deadlines.
• Ability to multitask, perform and focus on a busy environment.
• Computer-related skills: Windows: Microsoft Word and Excel required, working knowledge of integrated database applications, ability to learn new software programs, social media.
• Driving: A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
• Physical Requirements: Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information.