Assistant Teller Manager

About the role

The Assistant Teller Manager is responsible for delivering accurate, professional, and solution-focused service to members. Key duties include assisting members in person and by phone, providing information about credit union products and services, and conducting account research. The role may involve completing necessary file maintenance, and assisting with payroll and account changes. It also requires maintaining up-to-date knowledge of and adhering to security procedures and internal controls.

Responsibilities

• Assist members in person and by phone, providing information about credit union products and services.
• Conduct account research and provide solutions to member inquiries.
• Complete necessary file maintenance and assist with payroll and account changes.
• Maintain up-to-date knowledge of and adhere to security procedures and internal controls.
• Serve as the acting Manager in the absence of the Teller Manager.
• Periodically “float” to other locations to enhance leadership and supervisory skills.
• Support professional development by participating in training and mentorship programs.
• Ensure accountability and alignment with organizational objectives by completing additional duties as assigned.
• Solution Oriented: Help members achieve their financial objectives with guidance and advice, work with members to resolve potential problems, and create a positive member solution.
• Product Promotion: Understand members' needs and professionally promote appropriate credit union products and services. Continuously develop and maintain comprehensive knowledge of Palmetto Citizens products to confidently assist members and recommend appropriate solutions.
• Tellering: Deliver assistance in a safe and secure manner, knowing the member and the depth of their relationship, always be professional and pleasant in handling member transactions. Receive deposits, loan payments, and transfers; transact cash or check withdrawals; provide cashier’s checks, money orders, and any other service within their authority. Maintain a balanced and secure cash drawer.
• Supervisory Responsibilities: In the absence of the Teller Manager, balance and secure vault cash, and all other cosigned items, and negotiable instruments in the office. Assist in instructing member service associates in security procedures and internal controls. Oversee ATM operations (West Columbia location only), balancing, and care. Assist in enhancing associate's abilities through mentoring and teaching. Assist in enhancing the value of the Member Service Project.

Requirements

• 3+ years of cash handling and customer service experience required, preferably in a retail banking or credit union setting.
• A High School Diploma or GED is required, a college degree preferred.
• Prior head tellering experience preferred.
• Bilingual candidates a plus.

Qualifications

• Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.