Assistant Technician (Tier 1)

Committed to our mission, while open to fresh ideas. Views change as an opportunity for growth. Replaces “I don’t know” with “I’ll find the answer.” Problem-solver with strong attention to detail and a results-driven mindset. Dedicated to delivering excellent client experiences with a customer-first mentality.

Responsibilities

• Assist technicians in diagnosing and resolving IT issues, including troubleshooting hardware, software, network connectivity, and peripheral devices.
• Interact professionally with clients by gathering details on technical issues, providing updates on service progress, and ensuring a positive experience throughout the process.
• Support the installation, configuration, and deployment of computer systems, servers, and networking equipment to ensure reliable, efficient operations.
• Maintain accurate records of equipment inventory, repairs, and service requests. Contribute to the development of standard operating procedure documentation.
• Work alongside our IT team to strengthen your technical skills through hands-on learning, project participation, and knowledge sharing.
• Stay current with industry trends and emerging technologies, while actively pursuing training and certification opportunities.
• Coordinate the delivery and retrieval of parts to support technicians and clients, ensuring smooth on-site operations and minimizing downtime.

Requirements

• High school diploma or equivalent (technical coursework or certifications are a plus).
• Strong interest in information technology with a genuine desire to learn and grow in the field.
• Foundational knowledge of computer hardware, operating systems, and software applications.
• Strong problem-solving skills with a logical, methodical approach to troubleshooting.
• Clear and effective communication skills, both written and verbal.
• Collaborative mindset with the ability to thrive in a fast-paced team environment.
• Eagerness to take on new challenges, learn new skills, and expand responsibilities.

Schedule

Full-time position (40 hours per week).

Pay

Starting salary of $45,000/year, based on experience and skillset.

Benefits

Comprehensive benefits package (PTO, medical, vision, and dental) available upon becoming full-time.