Assistant - Technical Customer Service
Transaction Network Services (TNS) · Maryland, United States · 3 wk ago
Customer Service$24–$27/hrFull-time
Overview
The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
Responsibilities
- Customer Service Representative will be responsible for Tier 1 and Tier 2 customer support for the Common Language Suite of Products.
- Obtain an in-depth understanding of Common Language Products Code Sets and functionality.
- Understand the process for requesting new codes and products, billing processes, troubleshooting issues with new and existing orders as well the process for escalating urgent issues to the proper chain of command.
- Maintain an understanding of the system requirements and applicable User Guides.
- Obtain an in-depth understanding of Common Language Products Code Sets and functionality.
- Managing trouble tickets from creation to closure.
- Documenting customer issues, researching a solution and providing a professional response in a timely manner.
- Maintaining an understanding of the system requirements and applicable User Guides.
- The role will be responsible for interacting with all levels of the organization and possibly delivering presentations to the management team.
- The candidate must be comfortable operating independently in a fast-paced environment and must have strong analytical skills.
Qualifications
- BA (preferred)
- Minimum 3 years of customer service experience is desired.
- Excellent verbal and written communication skills.
- Experience with Service Now would be a plus.
- Excellent work ethic and customer focus.
- Initiative, critical thinking and good follow through are key characteristics.
- Strong organizational skills / Quick learner.
Additional Skills
- Knowledge of the Microsoft Office Suite of products (Advanced PowerPoint and Excel skills).
- Ability to multitask across various products is a must.
Pay
We anticipate paying $24 - $27 per hour.
Schedule
N/A
Benefits
N/A
Benefits
N/A
Skills
N/A
Benefits
N/A
Company Information
TNS is an equal opportunity employer.