Assistant Team Manager Penn Medicine at Home

About the Role

Penn Medicine is dedicated to its tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. The Assistant Team Manager is responsible for assisting the Penn Medicine Home Health (PMHH) Team Manager with the clinical operations of a home health team, providing support to clinical staff, and ensuring the provision of care delivery.

Responsibilities

• Communicates to staff the importance of patient satisfaction, success, and priorities for improving Caring Way performance, and exceeding customer expectations.
• Observes staff service skills and coaches to improve performance.
• Delivers patient and customer service seamlessly, ensuring safety, confidentiality, and security.
• Identifies and anticipates individual patient/customer needs and accommodates them.
• Provides oversight for clinical staff, including case management, regulatory compliance, clinical development, and orientation activities.
• Assists with training on clinical documentation systems and ensures appropriate follow-up on major issues.
• Participates in staff selection, career development, and performance reviews.
• Promotes cost-effective quality patient care and addresses performance issues directly.
• Ensures regulatory requirements are met and monitors quality data to create action plans.
• Provides patient care/case management to a small group of patients to maintain clinical competency.
• Collaborates with Interdisciplinary Team (IDT) members to design patient/family care plans.
• Assists with setting customer-focused performance expectations and provides ongoing feedback.
• Ensures staffing and schedules provide safe and effective care, and collaborates with other departments to meet patient needs.

Qualifications

• Basic Cardiac Life Support (Required)
• Car Insurance (Required)
• Driver's License (Required)
• Licensed Practical Nurse (Required)

Education or Equivalent Experience

• Bachelor of Arts or Science (Required) in Nursing or Allied Health Care (PT/OT/SLP)
• Equivalent Experience:
  • 4+ years of Healthcare and/or Nursing overall experience
  • 3+ years of Progressive health care experience with demonstrated leadership skills

Skills

• Leadership and team management
• Clinical operations and patient care
• Regulatory compliance and quality improvement
• Communication and coaching
• Interdisciplinary collaboration