ASSISTANT TEAM LEADER - pOpshelf in LITTLE ROCK, AR S25947

About the role

The Assistant Team Leader position at pOpshelf is responsible for maintaining a clean, well-organized store while assisting the Store Team Leader in creating a customer-first store culture. This role involves providing superior customer service, assisting with merchandise management, and performing various operational tasks.

Responsibilities

• Provides superior customer service to exceed customer expectations; greet and assist customers, and operate cash register and scanner to itemize purchases.
• Assists the Store Team Leader in creating and supporting a customer-first store culture.
• Models product knowledge and selling techniques to enhance the customer experience.
• Maintains a safe, clean, and well-organized store environment that delights both customers and employees.
• Facilitates merchandising the store in a way that is appealing to customers and retains their interest in shopping at pOpshelf.
• Rotates product to create eye-catching displays to drive sales.
• Aids in educating store team members about store products to help them engage customers and provide a differentiated, easy, and fun shopping experience.
• Maintains daily and weekly cleaning checklists to provide a superior customer shopping experience.
• Ensures condense and reset standards are maintained consistently each day to provide a clutter-free customer shopping experience.
• Opens and closes the store a minimum of two days per week.
• Assists the Store Team Leader with scheduling employees, providing adequate training, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Fulfills merchandise management tasks, including receiving, unpacking, stocking, restocking, and rotating merchandise on shelves and building merchandise displays.
• Maintains accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Aids in implementing and maintaining plan-o-zones; ensures merchandise is presented according to established practices and Store Manager direction.
• Aids in ensuring financial integrity of the store through strict cashier accountability, key control, adherence to company security practices, and cash control procedures; authorizes and signs for refunds and overrides, counts register tills, and deposits money in bank.
• Assists customers in self-checkout process at multiple register terminals simultaneously.
• Aids in managing the store in the Store Team Leader's absence.

Requirements

• High school diploma or equivalent strongly preferred.
• One year of experience in a specialty retail environment preferred.
• Six months supervisory or team lead experience preferred.

Skills

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Knowledge of cash, facility, and safety control policies and practices (deposits, store keys, etc.).
• Ability to perform cash register functions and operate other tools to generate reports (e.g., HHT, self-checkout, store computer, etc.).
• Ability to develop and maintain organization and to attend to detail.
• Ability to solve problems and deal with a variety of situations.
• Ability to interface with store associates, suppliers, and customers in a respectful and effective manner.
• Strong product inventory knowledge and creative merchandising abilities.
• Ability to drive own vehicle to the bank to deposit money.

Benefits

pOpshelf offers a wide range of benefit programs designed to care for the physical, mental, and financial well-being of our employees and their families. These benefits include health insurance coverage options, a variety of supplemental programs, a 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. For additional details, visit popshelf.com/careers/benefits.

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.