ASSISTANT TEAM LEADER - pOpshelf in CONWAY, AR S25704

General Summary

The Assistant Team Leader helps maintain a clean, well-organized store while assisting the Store Team Leader in creating a customer-first store culture through exceptional store standards and team engagement.

Duties and Essential Job Functions

• Provides superior customer service to exceed the customer's expectations; greet and assists customers, and operate cash register and scanner to itemize the customer’s purchase.
• Assists the Store Team Leader in creating and supporting a customer-first store culture.
• Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean, and well-organized store environment that delights our customers and employees.
• Facilitate merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf℠.
• Aid Store Team Leader with educating store team about store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
• Maintain daily and weekly cleaning checklists to provide a superior customer shopping experience.
• Ensure condensed and reset standards are maintained consistently each day to provide a clutter-free customer shopping experience.
• Open and close the store a minimum of two days per week.
• Aid Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking, and rotating merchandise on shelves and building merchandise displays.
• Aid in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Aid in implementing and maintaining plan-o-zones; ensure merchandise is presented according to established practices and Store Manager direction.
• Aid in ensuring financial integrity of the store through strict cashier accountability, key control, adherence to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Aid customers in self-checkout process at multiple register terminals simultaneously.
• Aid in the management of the store in the Store Team Leader’s absence.

Knowledge and Skills

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Knowledge of cash, facility, and safety control policies and practices (deposits, store keys, etc.).
• Ability to perform cash register functions and operate other tools to generate reports. (e.g. HHT, self-checkout, store computer, etc.).
• Ability to develop and maintain organization and to attend to detail.
• Ability to solve problems and deal with a variety of situations.
• Ability to interface with store associates, suppliers, and customers in a respectful and effective manner.
• Strong product inventory knowledge and creative merchandising abilities.
• Ability to drive own vehicle to the bank to deposit money.

Work Experience and/or Education

• High school diploma or equivalent strongly preferred.
• One year of experience in a specialty retail environment preferred.
• Six months supervisory or team lead experience preferred.

Working Conditions and Physical Requirements

• Frequent walking and standing.
• Frequent bending, stooping, and kneeling to run checkout station, stock merchandise, and unload trucks.
• Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
• Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
• Occasional climbing (using ladder).
• Fast-paced environment; moderate noise level.
• Exposure to strong scents and fragrances.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to wet floor surfaces.
• Occasionally exposed to household and industrial cleaning solutions.
• Occasional or regular driving/providing own transportation to make bank deposits and assist in other locations as needed.

Benefits

pOpshelf is an equal opportunity employer and offers a wide range of benefit programs designed to care for the physical, mental, and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See popshelf.com/careers/benefits for additional details.