Assistant Supervisor
McHappy's Donuts and Bake Shoppe · Marietta, OH · 6 mo ago
On-siteManagementFull-time
What You’ll Do
- Lead Daily Operations
- Support day-to-day restaurant operations and team supervision
- Create a welcoming, professional environment for every guest
- Develop & Support the Team
- Train and coach staff on service standards, menu knowledge, and promotions
- Mentor team members and support performance improvement
- Foster a positive, team-oriented workplace culture
- Ensure Food Safety & Quality
- Maintain strict food safety and sanitation standards
- Support proper food preparation, handling, and delivery
- Enforce sanitation, safety, and operational standards
- Complete and oversee required checklists and procedures
- Step In & Solve Problems
- Handle guest concerns with professionalism and care
- Empower staff to deliver excellent service and resolve issues
- Oversee Beverage Operations (Where Applicable)
- Support inventory, ordering, and cost control for bar operations
- Ensure compliance with all alcohol service laws and age verification
- Train staff on responsible alcohol service and safety practices
- Take proactive steps to reduce liability and ensure guest safety
- Manage Inventory & Controls
- Aid in inventory tracking and reporting
- Ensure accurate cash handling and adherence to procedures
- Support cost control and profitability initiatives
What We’re Looking For
- Experience High School Diploma or GED required
- 2+ years in food & beverage leadership or supervisory role
- Experience training and managing team members
- Experience with bar/beverage operations and compliance preferred
- Strong leadership and team development skills
- Excellent customer service and problem-solving abilities
- Knowledge of restaurant operations, inventory, and cost control
- Comfortable using POS systems and basic computer programs
- Ability to stay calm, make decisions, and lead under pressure
- High level of professionalism, reliability, and attention to detail