Assistant Studio Manager - Cupertino

About the role

The Assistant Studio Manager (ASM) plays a crucial role in supporting the Studio Manager at Orangetheory Fitness. This position requires leadership experience, excellent customer service skills, and the ability to work in a fast-paced environment.

Responsibilities

• Assist the Studio Manager in all areas of the business
• Lead and develop the Sales Associate team daily
• Own responsibility for all studio operational tasks, including lead and inventory management
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
• Participate in 1-2 OTF scheduled workouts per week
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Ensure proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings

Qualifications

• Leadership experience in the workplace
• High-level customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Able to multi-task and excel in a fast-paced environment
• Functional computer skills required (Microsoft Office, general site navigation, in-depth reporting, and data entry)
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Health and fitness-minded people, highly preferred

Benefits

• Competitive hourly wage
• Performance bonuses based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and Vision (based on full-time hours)
• 401k (based on full-time hours)
• Access to all Orangetheory classes at any studio nationwide
• Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
• Opportunities for career growth
• Covid-19 safety and health protocol for a safe work environment
• Monthly team-building events and reward opportunities
• Free AED/CPR certifications
• Huge discount on NASM and AFAA certifications (inquire with management)