Assistant Studio Manager
Operational Excellence
Oversee daily studio operations including opening/closing procedures, appointment scheduling, inventory management, and facility maintenance.
Ensure compliance with safety, security, and operational protocols across all guest touchpoints.
Develop and maintain standard operating procedures and checklists to uphold the highest standards of cleanliness, organization, and guest care.
Monitor quality assurance across scheduling, communications, studio environment, and service delivery.
Cook with vendors and Support Office to resolve maintenance issues and operational needs promptly.
Guest Care
Deliver exceptional guest experiences at every touchpoint - greeting guests, answering inquiries, scheduling appointments, assisting hygienists chairside, processing transactions, and resolving concerns.
Identify opportunities to enhance guest satisfaction, loyalty, and retention through personalized service and attention to detail.
Support guest appreciation initiatives, special events, and programming to drive engagement and brand awareness.
Handle guest complaints with professionalism and empathy, following company procedure and documentation standards.
Team Leadership
Lead, mentor, and inspire the Care Coordinator and Clinical teams to perform at their highest level.
Provide ongoing coaching, feedback, and performance management to drive employee engagement and development.
Foster a culture of accountability, collaboration, open communication, and continuous improvement.
Create an environment that supports employee well-being, professional growth, and excellence.
Revenue Growth
Support conversion of GleamFit and other consultation outcomes, coaching your team on the clinical benefits that move guests from interested to committed.
Support efforts to drive revenue across packages, a la carte treatments, and retail sales.
Optimize scheduling to maximize production and ensure seamless guest flow.
Help increase rebooking rates while minimizing cancellations and no-shows.
Execute upselling and cross-selling strategies to enhance guest value and studio performance.
Collaborate with the Studio Manager and Support Office on revenue-generating initiatives and sales strategies.
Engage in community marketing and partnership building, attend off-site events.
Performance Tracking
Monitor key performance indicators (KPIs) related to guest satisfaction, appointment efficiency, team performance, and revenue.
Analyze data to identify trends, areas for improvement, and opportunities to enhance operations.
Develop and implement action plans to address performance gaps and drive continuous improvement.
Demonstrate ability to articulate variances in performance versus targets and take corrective action.
Partnership With Studio Manager
Serve as a trusted deputy to the Studio Manager, supporting decision-making, problem-solving, and strategic execution.
Act as the primary point of contact for internal and external communications related to guest and team experience.
Collaborate cross-functionally with Hygiene, Marketing, and Support Office teams to ensure alignment and deliver seamless experiences.
Test and launch new initiatives, tools, and processes aimed at improving guest experience and studio operations.
Provide feedback from the front lines to inform company-wide improvements and innovations.
Qualifications
Previous experience in a leadership preferably in hospitality, wellness, or healthcare.
Proven ability to lead, motivate, and develop high-performing teams.
Exceptional communication and interpersonal skills with the ability to connect with guests, team members, and stakeholders.
Strong organizational and time management abilities with keen attention to detail.
Able to multitask and perform effectively in a fast-paced, dynamic environment.
Commitment to upholding The Gleamery's values of excellence, integrity, and guest satisfaction.
Passion for building something meaningful and contributing to a growing national brand.
Compensation & Benefits
Compensation: $25-$27/hr
Bonus opportunities available.
Benefits: Medical, Dental, Vision Insurance, Paid time off, 401(k)
Opportunity to grow with a rapidly expanding company.