Assistant Studio Manager

About the role

The Assistant Studio Manager is responsible for supporting daily and weekend studio operations to ensure exceptional member experience at every touchpoint within OT Group Holdings, LLC studios. This role serves as a key point of contact for both prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship-building. The Assistant Studio Manager partners closely with the studio team to support achievement of sales goals, maintain a high-energy and welcoming environment, and ensure a seamless member experience. This role requires a service-oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations.

Responsibilities

• Serves as a key point of contact for both prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship-building.
• Partners closely with the studio team to support achievement of sales goals.
• Maintains a high-energy and welcoming environment.
• Ensures a seamless member experience.
• Supports the studio team in achieving sales goals.
• Confidently represents the brand and studio story to members and guests.
• Drives membership sales and retention through strong relationship-building.

Requirements

• Service-oriented mindset
• Strong communication skills
• A commitment to meeting and exceeding performance expectations

Qualifications

• High school diploma or equivalent
• Experience in customer service or fitness industry preferred
• Ability to stand, walk, and move throughout the studio for extended periods
• Ability to communicate effectively, including talking and hearing in a potentially loud environment

Skills

• Excellent verbal and written communication skills
• Customer service skills
• Ability to work in a fast-paced, high-energy environment
• Ability to build and maintain positive relationships with members and team members

Benefits

OT Group Holdings, LLC is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and a true sense of belonging. We believe that bringing together individuals with different backgrounds, perspectives, and experiences strengthens our teams and drives better outcomes for our employees, members, and communities. We are dedicated to maintaining a work environment that is free from discrimination, harassment, and retaliation. OT Group Holdings, LLC is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Pay

This is a full-time position. Flexible schedule as needed, including weekends and holidays.

Schedule

This position is primarily based in a fitness studio environment and involves frequent interaction with members, guests, and team members. Responsibilities are performed both at the front desk and throughout the studio floor, requiring extended periods of standing, walking, and engaging with others in a dynamic, high-energy setting. The environment may include moderate to loud noise levels due to music and group fitness classes. The role also includes administrative tasks such as working on a computer, using phones (communication with internal and external customers), and other standard office equipment. Occasional participation in offsite events or community activities may be required.