Assistant Studio Manager

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary—because each of our guests, school partners, and team members are utterly extraordinary.

About the Role

The Assistant Studio Manager (ASM) supports overall studio operations and customer experience, ensuring customer satisfaction. This leadership role includes team supervisory responsibilities, administrative support, and contribution to studio and individual sales goals. During retail hours, the ASM provides front-line support for clients and team members—from efficient check-in/out and session flow to on-the-spot soft skills coaching. When not on the studio floor, the ASM tracks and resolves escalated customer issues, participates in strategy to improve performance, and assists in resource allocation. This position serves as a stepping stone for growth and development as a people and retail leader.

Responsibilities

• Support in strategy and execution toward achieving revenue and retail goals
• Interact with customers to contribute to an amazing experience
• Recruit, train, and develop the studio team
• Assist with creating the schedule and approving time cards
• Problem-solve issues arising from staff or customers (complaints, grievances, etc.) and take preventive action
• Ensure the flow of traffic on the studio floor runs smoothly
• Assist with weekly inventory
• Ensure the studio is organized and presentable in all areas
• Confirm opening and closing procedures are properly completed daily
• Other duties and responsibilities as assigned

Requirements

• Must be at least 18 years of age
• High School diploma or equivalent
• Must pass a satisfactory background check
• Valid driver’s license and reliable transportation
• Available to work weekend hours during busy season
• Flexible, with a team-player mentality; willingness to collaborate with colleagues on ideas and initiatives
• Professional demeanor at all times with both customers and team members
• Able to read and write in English
• Able to communicate verbally and in writing with customers and team members
• Able to prioritize tasks
• Able to lead, supervise, and/or manage team members

Physical Requirements and Environmental Factors

• Extended periods of viewing computer screens
• Able to walk/move inside or outside for more than 6 consecutive hours
• Exposure to significant noise and other potential sensory stimulants (e.g., busy retail environment with camera flashes, music, and sometimes crowded areas)
• Able to move up to 20 lbs
• Able to bend/stoop