Assistant Store Manger

Position Summary

The Assistant Store Manager plays a vital role in leading daily dispensary operations and shaping Mint Cannabis’s store culture. This individual is responsible for motivating, mentoring, and managing a team of 25–30 team members while ensuring compliance, customer satisfaction, and high operational standards. The role requires strong leadership, a passion for cannabis education, and a commitment to creating a welcoming and compliant environment.

Responsibilities

• Must be able to provide daily leadership and operational direction for 25–30 store team members.
• Responsible for training, mentoring, and inspiring staff while fostering a positive team culture.
• Responsible for all retail operations, which include product orders, inventory, customer service, and cash handling.
• Responsible for executing and enforcing all Missouri compliance protocols.
• Must coordinate daily sales reporting, financial performance, and KPI tracking.
• Required to handle escalated customer issues and uphold customer service excellence.
• Partner with HR to support recruiting, hiring, onboarding, and phase progression.
• Responsible for creating team schedules, time-off approvals, and shift coverage.
• Inventory management responsibilities.
• Support physical store security, including opening/closing procedures and safe/code management.
• Lead daily and monthly team meetings to review store goals and progress.
• Provide ongoing feedback to support employee evaluations and performance reviews.
• Must be willing to support other store roles as needed.
• Strong understanding of Dutchie0.02 and running operational reports.

Supervisory Responsibilities

• Directly supervises team members across all departments of the retail store.
• Provides input on performance evaluations, phase progression, and scheduling.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card in accordance with Missouri state regulations.
• 1+ year of experience in a retail management or people leadership role required.
• 2+ years of customer service experience preferred.
• 1+ years of Cannabis retail experience is required
• Strong interpersonal skills and ability to effectively manage high-volume customer interactions.
• Strong decision-making, conflict resolution, and time-management skills.
• Detail-oriented with a focus on process and operational efficiency.
• Ability to handle multiple responsibilities, meet deadlines, and adapt in a dynamic retail environment.
• Ability to work evenings, weekends, holidays, and a flexible 7-day retail schedule if needed.

Education and Certifications

• A high school diploma or equivalent required.
• No specific certifications required; management training or coursework preferred.