Assistant Store Manager - White House Black Market

Functional Responsibilities

• Analyzes sales reports and KPIs to determine the needs of the business;
• In partnership with Store Manager, executes in store business and sales strategies;
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards;
• Controls payroll and supply budget;
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes;
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy;
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls;
• Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories;
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand;
• Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals;
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store;
• Trains, coaches and assists with locate fulfillment and selling;
• Motivates and inspires store team, developing a shared vision while modeling core values;
• Promotes an inclusive, collaborative approach to problem solving;
• Communicates with store teams and Store Manager to effectively lead positive change;
• Solicits personal developmental opportunities and readily solicits feedback to build leadership skill set;
• Models MAPS principles and standards, offering a cohesive omni channel experience;
• Utilizes various techniques and communicates product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires;
• Ensures prompt resolution of customer concerns;
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations;
• Utilizes customer book, rewards program participation, and customer capture sign up for consistent client communication;
• Affords recruitment, hiring, and development of a high performing team;
• Supports, implements, and provides follow-up for all training programs, seminars, etc.; assesses and coaches store team on performance;
• In partnership with the SM, resolves human resources issues in a timely and effective manner;
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance;
• Ensures that store team adheres to all employment practices and policies.

Qualifications

• High School diploma or equivalent;
• 2+ years of retail management experience preferred;
• Must be 18 years of age or older;
• Excellent communication, verbal, and written skills;
• Able to learn or adapt to technology provided by the company;
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership;
• Strong organizational skills and ability to multi-task in a fast-paced environment;
• Strong leadership qualities, training and team building skills;
• Knowledge of administrative aspects of store operations;
• Able to communicate with customers and staff;
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives;
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift;
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift;
• Frequent Climbing- 34%-66% of 8-hour shift.