Assistant Store Manager - White House Black Market

About the Role

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

Responsibilities

• Performance Culture
  • Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies in partnership with the Store Manager.
  • Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
  • Controls payroll and supply budget.
  • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, payroll accuracy, and merchandise flow processes.
  • Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately.
  • Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
  • Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
  • Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
  • Develops a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
  • Trains and coaches the team to ensure fluency in all aspects of product knowledge both online and in-store.
  • Trains, coaches, and assists with locate fulfillment and selling.
• Building High-Performing Teams
  • Motivates and inspires the store team, developing a shared vision while modeling core values.
  • Promotes an inclusive, collaborative approach to problem-solving.
  • Communicates with store teams and the Store Manager to effectively lead positive change.
  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skills.
• Customer Experience
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
  • Models sales expectations by utilizing various techniques and communicating product knowledge to customers; recommends merchandise selections or helps locate merchandise based on customer needs.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
  • Ensures the team maintains consistent client communication through utilization of the customer book, rewards program participation, and customer capture sign-up.
• Talent Management
  • Assists in recruiting, hiring, and developing a high-performing team.
  • Supports, implements, and provides follow-up for all training programs and seminars.
  • Assesses and coaches the store team on performance.
  • In partnership with the Store Manager, resolves human resources issues in a timely and effective manner.
  • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
  • Ensures the store team adheres to all employment practices and policies.
• Other duties as assigned. This position may be found in multiple brands, and some duties may vary from brand to brand.

Requirements

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Able to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with a statistical track record in all areas of sales and leadership.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Strong leadership qualities, training, and team-building skills.
• Knowledge of administrative aspects of store operations.
• Able to communicate with customers and staff.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34%-66% of an 8-hour shift.